Tuesday, December 31, 2013

Reflections and Motivations

Reflection on a year that's come to pass can be a difficult thing, but it always should be done in business. Motivation is a constant, however, that needs to be maintained like any other useful tool. Using both together makes for a good plan that anyone can be empowered by.

Work is hard, man. It is. No matter what you're doing, no matter how much you love it, work is difficult. And there are many times during the year when we work that we would have liked to do something differently.

Mistakes are invaluable. When we look back on what we've done incorrectly, we typically learn from these situations and come out much wiser on the other side. Not everyone does this, nor does every business. At the end of a year, I like to reflect on good and bad decisions made during the year, not just in business! But for myself as well. I mean, you are working at your job, so your own personal well being and growth is important, too.

So that's why I make a very simple New Year's resolution. Every year it's the same thing, it's the same broad goal that can be easily measured by any means I wish. My resolution? "Be a better person." And let's strip morality, personal flaws, habits. Let's strip that all away and just focus on business. When you work, if you're miserable for whatever reason, your work suffers. As you come to terms with your flaws, you learn how to use what you're good at much better.

Today is New Year's Eve, so I'll keep this short. Party hard, party safe, work harder, and evolve. Evolve as a person, and your business will follow.

Have a happy, healthy New Year, and don't hate yourself for your mistakes. Learn from them!

Wednesday, December 11, 2013

Dealing with REALLY Angry Customers

Customer dissatisfaction occurs for a number of different reasons, and just as varied are the reactions of our customers to said dissatisfaction. Hey, as long as business is run by humans for humans, there will be mistakes made. And sometimes, the mistakes will be yours to own up to.

Lemmie get one thing straight before I begin, though. The strategies and tips that I am writing about have developed over many different jobs with many different customers. I'm not singling anyone out! Anyway, let's get right into it.

The first thing I notice is that everyone approaches the concept of dissatisfaction incorrectly. Both sides of the fence too; both customer and client. Things go wrong. It happens. And in all honesty, a customer knows when they are in a business relationship that is just plain useless. But that doesn't matter right now. What matters is that both sides are currently divided- the customer is unhappy, and it's the fault of the business. When dealing with these situations, try to remember the following points:

1. Some customers will take mistakes personally. They just do. Instead of matching their emotion, get on their side. Don't trash talk the company you work for, but if you or your organization made a legitimate error that led to a customer's dissatisfaction, own up to it! Let the customer know that the whole business is on their side, and you are merely their guide towards compromise. Honesty.

2. Stay calm. You must never scream or insult a customer. Stay even. Keep your tone regular, and constantly remind them that whatever problems they are having can, and will, be solved. Some customers will get nasty, and swear or abuse you. Don't get mad! Simply inform them that if they are going to continue to talk to you in this manner, that you will hang up. And if they continue guess what?

HANG UP. Life's to freakin' short, man.

3. Empathy, not sympathy. In a perfect situation, a business knows whether or not its at fault for something that has caused a customer's displeasure, and that customer is telling the truth. This is not always the case, but let's pretend we live in a perfect world. You are not the customer's slave, and they are not just dollar signs. When you work on coming up with a solution to the customer's complaint, always keep compromise in mind. Make sure the customer knows that you want to work towards a solution that works for everyone, not just the customer. And not just you.

4. Same team! I can't emphasize this enough. You and your customer are on the same team. There is no "us versus them" mentality that applies here.You want them to keep on frequenting your business, and they want to get their issue resolved. Now that you've chosen sides, meet in the middle! There are myriad ways to deal with problems. Don't limit yourself!

5. Sometimes...people suck. It's true. Sometimes, you just come across someone that is just plain nasty, and no matter what you do, they are never happy and always a miserable chore to deal with. These aren't customers. These are bullies. And no matter how much their business is worth to you, you should never put up with outright cruelty. Do not be afraid to divorce from certain customers. Sometimes, it's the best and only choice for both of you.

In summation, just be a good human being to each other. Put yourself in their shoes, and try to understand the situation from their point of view. When you look at an unhappy customer and decide to be on their side, you'll get much better results than approaching such a situation in an accusatory, or defensive manner. People are people the world around, and on the most part, people want to be treated fairly, and with respect. That's it.

Go spread some joy, willya?

Wednesday, November 20, 2013

What Employers are Looking For

Any person that writes an article claiming to know exactly what ALL employers are looking for is lying. Period. Me? I'm no different. I don't know what all employers are looking for! But I will tell you what I do know. I am an employer. There's no other way to look at it, and I am going to tell you, you who might be looking for a job, what I look for in a new hire.

Like I was saying before, every job is different. Just because you follow what I say, or what someone else says, doesn't mean these "tips and tricks" will work for you. But rather, I don't want to direct you. It's not my place. I'd rather just toss information out there and hope it helps someone! And that's exactly what I'm gonna do right now.

1. Reliability
This is one of the biggest values I look for in a new hire. Someone that wants the job, sets up an interview, shows up for the interview, and then (if hired) shows up to work every day more or less on time. Punctuality is nice, but not as much as reliability. They are closely related, true. But I'd rather someone show up every day 5 minutes late than have a punctual person that calls out two or three times a week.

2. Honesty
Of course, I don't want thieves, thugs, or other shifty people running around in other people's homes, so I look for honesty and honor in those I hire. Let's face it- Budget is a cleaning business. Our work isn't glamorous or easy, but it is a job nonetheless. And I expect any new hire to act professionally, do their job, and do it as best as they possibly can. Don't lie. Tell the truth, always. It's not lost on employers believe me, and if it is? They're a bad company to be working for anyway.

3. Autonomy
After training is complete, I look for people that can make their own decisions (where possible) when out in the field. An employee that's basically a robot has no use to me. If there isn't a brain, then longevity in a company where often you must make choices on the fly isn't in the cards. I also look at how they handle pressure, or how a new hire approaches a task they are unfamiliar with. Do they smile and fake it? Or do they take it upon themselves to admit they need help? All things I look at.

4. Humility
As a new hire, you will be told to do things. You will be trained, and you may be criticized. These are not because we enjoy belittling others. It is done to shape you into a better employee, and make your time at Budget less difficult. Not working well with others, bullying, gossiping, name calling. Big turn-offs for an employer.

And that's it. I'm not dancing around this one. Wanna know what an employer wants? Ask them. Wanna know what one employer wants? You just found out!

Best of luck if you're looking for work. It's a jungle out there...

Thursday, October 31, 2013

Vacations can Save your Life

Not hypothetically. In reality.

I am a strong advocate of working hard, and playing hard. Quite often, these two can mix and cause damage. Or great success if the timing is right. Now we all work hard, right? Grinding away, making sure things get done, people get paid, and our business grows well. Long hours, extra tasks, extra stress, it's all in the name of creating a better life and business. No time to rest- the business isn't waiting. It needs to be constantly fed, constantly maintained! Well. I've got news for you.

Not taking a vacation can actually kill you.

Not immediately of course. But it can. The article included above, written by an actual doctor opposed to some random blogger like myself, states that a study comprised of 12 thousand men was conducted over the course of 14 years. It found that "...taking multiple vacations, up to five a year, resulted in a 32% lower chance of death from all causes, compared to the men who didn't take vacations." That's pretty powerful.

In a different view, this blogger (I had to include one) takes a more philosophical approach to a vacation saving your life. His views are simple: we work too much, and we forget that there is more to life than your next work shift. Vacations aren't the thing that's important. It's the break, the ability to unwind, the ability to let your guard down. That's what really matters. You don't have to go anywhere to do whatever you want, to be honest.

And let's not forget about one of the most insidious killers in the United States. Stress. Chronic stress has a LOT of health problems associated with it. I mean, you name it. Heart attack, high blood pressure, stroke. But here's the funny thing.

What I find the most alarming is the contradictory nature of the "more work is better" model. We work hard. Forever. Never taking vacations, always mired in responsibility and stress, and then? We wind up dead for all our trouble. So...work has to cease when you're dead, correct? So how is this model helping anyone? It's not, that's how.

Vacations are not excuses to be lazy. Rather, they are rewards for a lot of hard work that we all do. If we cannot reward ourselves, how will we even know when we get the carrot attached to the stick that we've been following for so long?

Wednesday, October 9, 2013

Change in Business- Change your Business

Change is good. Overall, anyway. I've noticed that a simple shift of tactics, or a different piece of equipment, or even a new employee, can breathe new life into a business that is stagnating. Here's the thing though- your business is always stagnating if you aren't helping it evolve.

There is no one way to do anything. As life continues and so does business, shades of grey are being added to the spectrum or reality every day. Forgive the metaphorical side note, but it's true! Many businesses that I have worked at before coming to Budget were perpetually stuck. Just stuck in their own ways and habits so deeply, that they were in complete denial when the proof of such errors slapped them in the face.

Business, like anything, can get really boring if nothing is going on. And I don't mean cash transactions, or store activity. What you sell, whether it's a product or a service, is merely a tiny fraction of your total business. The people you employ, the business practices you enforce, the brand of coffee you serve in the break room. It's all part of one entity- it's the most life an intangible concept like "a business" can achieve.

Change what's not broken. Fix what is. Constantly evolve.

Change can be scary, I know. Many people out there are resistant or downright hostile towards the concept of change, but it is merely a base fear triggered by the encounter of something new. Humans fear the unknown, but they are eager to accept changes that make their life better. In that same vein, your employees and yourself are good metrics for new things that you are trying out in business. See how the employees respond. See how you respond. Change is good, but it isn't always the best option.

Don't be afraid to look at your current systems, employees, and equipment with an eye on the future. Is what you are doing working? Don't blame the economy. It could very well be you. And this brings me to my main point. If I can't sell you on change now, I won't ever.

Sometimes, carrying on the same way you have always done can get you in trouble. Especially if you are in a situation where you are trying to do the same old same old to fix a problem that requires a different touch. That fear of change might have saved some businesses here and there. Maybe a change you are unwilling to make is finally accepting help or guidance from others. It's a common fear and a matter of pride that will do nothing but hold you back.

If you are reluctant about changing your business up here and there, start with your own personal life. Do something different, get coffee from a different shop, eat an unusual breakfast, do something different! The more we settle in our ways, the more our business suffers. You work is a reflection of yourself- make sure you recognize your face in the mirror.

Wednesday, September 18, 2013

Deadly Commute

If you're anything like me, you get up REALLY early and drive to work for a while.This seems innocuous enough, but it can get dangerous. Not to mention all the usual hazards of driving, but there is something that I fight every day that I simply wasn't expecting. Fatigue. More specifically, falling asleep when I'm driving.

Fortunately, I have never completely fallen asleep at the wheel and driven off a road, or gotten into a car crash. But there have been times too close for comfort. Falling asleep at red lights, or in bumper to bumper traffic is another problem. This is a common problem as I learned from some basic research. There is even an article on how to stay awake while driving.

Ugh, if I had a nickel...(source)


This seems like a boring subject, I know. But it is something that many, many people face every day when driving to, or coming home from work. You know how it is! Whether it's a poor night sleep, lack of sleep, boredom, things make us tired, and sometimes we have no control over when. And falling asleep while driving doesn't always end well. There are consequences which should be obvious.

Sleepy drivers, as I found out, can be just as dangerous as drunk drivers. I found this article that laid it all out quite nicely. It's a real problem with real consequences. Like any problem, there are usually a whole host of ways to solve it.

As for me, I've learned tips and tricks here and there, and I even recognized a few from the article that helps me stay awake when I'm pushing through my morning commute. Drinking cold water helps, along with moving your body so that you can never get completely comfortable. Strong flavors work well too, especially ones that you don't like. I avoid energy drinks like the plague when driving- if the drink wears off while I'm behind the wheel, now I have double the amount of grogginess that I have to deal with.

Don't be this guy! (source)

Your commute's time of day and work schedule can also screw you up so badly that you may develop Shift Work Sleep Disorder, or SWSD. I never even knew about it until I did some research. Evidently, people that suffer from this disorder either can't fall asleep, or fall asleep at inopportune times. Combine this with a commute that varies in time and involves a lot of steady driving, and you have a recipe for disaster, trust me.

I know this subject is dry, but if you are like me, you know how scary it is to feel yourself slipping into sleep while you're driving a damn car. Hopefully, this entry helps someone stay awake on the road out there. For all our sakes.

Wednesday, September 11, 2013

Worry Will Destroy You

Business and life are two things that intertwine and rarely support each other naturally.

Humans worry about everything. The ones that don't worry, typically have no worries or simply don't care. For the rest of us, we have to deal with it. Stress, worry, fear, name it. There are a lot of negative emotions that can be tied to business, especially if you are letting it completely dominate every aspect of your life.

Work and life are also two separate entities. Even though they run closely side by side, it simply doesn't matter. Last time I checked, life happens first, and then you get a job. So why wouldn't we make our job have some kind of meaning in our life? Some importance? Even if you hate your job. Easier said than done I'm sure.

Many of us don't have too many options when it comes to working. Jobs are tricky nowadays, and a lot of companies are much less apt to risk wasting assets on training when applicants don't work out. So this means that some of us may not be working in a completely ideal situation. But this is okay.

How much of your life do you control? None? All? Some? Did you come up with this percentage? You control all of your life, all the time. But. There are many more things in this world than just you. Many outside forces you can't control. So what do you do? Simple.

Relish having no control.

Life occurs outside of our plans. Outside of anything that we may have prepared for, really, and it is up to us as humans, honest hard working humans, to endure. That's what we must do. Endure.

There are plenty of things to worry about. But I'll keep this entry short and sweet. Worry about the big things you have control over. Everything else? I plan on waiting to see what life has in store. Do you?

Wednesday, August 28, 2013

Why Haven't we Shortened the Work Week yet?

Hard work is a beautiful thing.

The ability, the willpower, the honesty. Work is something that is 9 times outta 10 unavoidable. So why do we make it out to be such a difficult chore? Sure, work isn't meant to be completely fun (is anything?), but there has got to be better ways as to how to deal with the work week.

I've wrote a couple of articles expressing my disdain about the length of the average work week, vacation time, rests, etc. But one thing I simply cannot understand is why we (for the most part) engage in an extremely strenuous 40+ hours a week? Should we work less? No- we should work smarter. Or both!

This is you, isn't it? (source)

Of course, I looked online to see what other people had to say, and I found many arguments for the shorter work week. The individual mentioned in this New York Times article talks about how a shorter work week was implemented at his firm, and in turn? They wound up doing better work! Here, see for yourself:

"For example, from May through October, we switch to a four-day workweek. And not 40 hours crammed into four days, but 32 hours comfortably fit into four days...
but there’s one surprising effect of the changed schedule: better work gets done in four days than in five...less time to work, you waste less time." 

Remember sleep? Me either. (source)

 
Humans work. That's what we do. Most modern culture has adopted insane work schedules because there is stuff to be done, and bills to be paid. But if keeping our noses to the grindstone has become so indicative of human culture, why not adopt a plan to optimize the very thing we let govern our lives?

Like I said, the idea of a shorter work week is catching on domestic and abroad. Gambia, a nation in Africa, tried the idea. However, they still work the 40 hour week. The UK, the Netherlands, all dabbled in the idea- take a look. And like with my previous example, a shorter work week with more rest makes for better work. Look at this quote taken straight from the article: 

"...Monday mornings people aren't so groggy - they hit the ground running. We have really tight deadlines, it's very collaborative, we try to squeeze as much into our days as possible."  (source) 

We all know it's true. (source)


Unfortunately, not all companies can shortern their work week. And if they do, they must be available for emergencies, but businesses with normal(ish) circumstances and business plans should be able to adopt this method. 

I've said it before, and I'll say it again. Humans have to rest. Work is good. Yes. It is rewarding, it builds character, it gets you money, it gives you confidence, the list goes on and on. But we always forget that there is so much more to life than just making the next buck, or working an extra day. 

Our time on this planet in finite. Why should we have to spend any more time tired and stressed than we have to?

Wednesday, August 14, 2013

How to be a Better Conversationalist in Business

Conversation is an art that is starting to fall out of style.

In the short amount of time I've spent on this rock, I've come to learn a few fundamental truths. One I've observed is that conversation manners, or more specifically, the lack of, has atrophied. In all the time we spend on e-mail, text, or any number of different outlets for our thoughts and dreams, we've forgotten how to talk to each other.

Doing business is a conversation. It's a dialogue that combines numerous facets to form an entire, hopefully functional, business relationships between two parties. More often than not, I've noticed that much resentment builds from not being heard. Do I mean that everyone needs attention 100% of the time? No. But there is a clear time when being polite is easy, and its this comfortable lull that dulls our ability to formulate sharp, concise sentences to exchange from one another.

Wanna get more out of the people you talk to (business and personal)? Try these steps:

1. Shut the frick up and LISTEN. Do not talk over the person you are having a conversation with. Address them with constant eye contact, breaking only to mind minor things (a cough, an itchy nose, etc). They'll know that you're listening, and they'll be more apt to listen to you. Well, at least they should be.

2. Wait to talk. There are times when interruption is necessary, and sometimes inevitable. But for all other times, if you aren't talking and someone else is, don't wait for the exact second to say your piece. This folds in with tip number one, too: don't prepare what you're gonna say while they're talking- you won't be listening. Formulate an opinion after they are done.

3. Compromise. Conversation is an exchange between two people. Whether heated, jovial, or casual, this cannot be denied. With that fact in mind, don't be so quick to prove your point. Better yet, don't be stubborn either. Be willful. Be mindful. And pick your battles. Compromise is a beautiful thing if you can understand what the other person wants. Once you satisfy their needs in the business exchange, you can satisfy your own company's.

4. Ignoring isn't an Option. When talking with someone whose opinion may not matter, or perhaps they didn't understand something, you perhaps they are getting lost in the conversation between several individuals. Don't ignore. Ignoring people gets you labeled as such, and it's incredibly rude. Am I saying you need to write an essay and submit it before the conversation is over? No. But a little acknowledgement can go a long way.

5. Include Everyone (where applicable). If you are talking to a group of people, don't focus on who you think is the "key" individual. Addressing a group requires you to include the individuals of that group. Let your eyes scan the room. If they are asking a question politely, respond to them personally. If you are spouting out information that is pertinent to everyone you are addressing, then you should be trying to make eye contact with everyone. Conversation is more about consideration than anything else. Don't be a jerk.

Everyone likes a person with good manners and who is considerate and inclusive in their mannerisms and social interactions. Especially in business. It is essential to listen to your client's needs, and then provide a concise, honest solution that you can both benefit from.

Honesty and manners go a long way in this world. Are you ready to follow them?

Thursday, August 1, 2013

Vacations, Staycations, and Relaxations

Usually this blog is pretty heavy in regards to content, so I want to lighten the mood. Summer is almost over, but there is still time to go and have a terrific vacation. I did some research on the Internet- looking for popular spots and interesting destinations.

Of course, summer usually means the beach, so I wanted to do some snoopin' on good beach locations that you and yours can enjoy. I found one site that listed some popular beaches. These are not exactly a three hour drive from home (well, it could be! I don't know where you live), but they are special nonetheless. I found another article that listed some more...local? Shall we say? Beach towns that you and your family can enjoy. I also hear that they're not ultra-expensive.

Maybe you're not the beach goer? Okay then. Honestly, neither am I! So I ventured out into the wilds of the Internet to hunt down some more interesting spots. I found a site that just listed a whole bunch of cool places (several of which I've been to) you and your brood can visit. Some destinations on the list included:

1. The Galapagos Islands
This is one of the most magical and incredible places I have ever been in my entire life. Definitely for the animal lover, snorkeler, and scuba diver, you can book a vacation there through G Adventures, the company my wife and I used when we went there for our honeymoon. G Adventures is a terrific company that answers all your questions, provides stellar customer service, and is willing to work with you to find the perfect spot. If you wanna go to the Galapagos, be ready to see incredible animals that are literally INCHES away from you (like Albatross, Blue Footed Boobies, Frigate Birds and MORE), and unbelievable aquatic life (Sea Lions, Tropical Fish, Hammerhead Sharks, and MORE). Definitely worth a visit.

2. Cape Cod
Also a beautiful place. Make sure you go during the on season in the summer. It is really boring any other time. Anyway, Cape Cod is beautiful. There is a gorgeous coastline, dozens of seafood places to chow down on, and many tourist spots. It's a great place to share with your family.

But hey. Vacation isn't all about the kids, right? ANY of these places can be awesome whether its just you, or you and 15 members of your family. And for those of you who can't get away from home, the Staycation is becoming quite popular. Here's a website with some ideas, and another article that lists some cool places and activities you can do that are affordable, and easy.

Vacations aren't about the destination though. Sure, who doesn't like to get away?! But a vacation is mostly mental. You must let yourself relax, and enjoy whatever you may be experiencing! Remember, a vacation starts in your head. Your body merely follows.

BE SAFE AND HAVE FUN!!!

Thursday, July 25, 2013

There is no "Stop"

Business is an ongoing coagulation of success, and struggle. We formulate plans, execute them, record the results, and then base our future decisions on those results. Business is routine. Business is a cycle. It is not for those who give up easily. It is not for those who can't take criticism. It's tough.

But why is that such a discouragement?

Plenty of things in life are difficult. But every day people accomplish tasks, get past obstacles, and find their own path to their unique brand of success or happiness. Maybe happiness is your success. However it is measured, one thing is certain for everyone sooner or later. Anything worth having can only be truly attained and appreciated through hard work. Business is no different, and when things get difficult, people show their true colors in the workplace.

There are people around you that will give up when the going gets tough. They'll throw their hands up and just walk out. They don't care about the task, their responsibilities, or their jobs in general. You'll also get people that will muscle through the hard times, determined to beat the intangible wall that holds them back. And finally, you'll find those who are relentless. Relentless in carrying out their tasks, relentless in their determination. Those are often the people that can stand to be in business for themselves.

The way things are right now weed out anyone who is not willing to survive. Is it right? No. Is it fair? Hell no. But unfortunately, it is the cold and terrible truth. Those who survive in business now are special. They are relentless.

Why do I keep saying relentless? Isn't that a negative adjective? Sure! But just like being cunning, the meaning of the word "relentless" isn't all bad. The tenacity to continue even when nothing matters anymore, when there is nothing to go back to, when all your energy is gone and all you have is time and your own willpower, when all you have. Is something to prove only to yourself. That's what being relentless means in business. Combine this with cunning, and you'll turn yourself into a survivor.

There are times when I want to give up, sure. Work is hard. Especially if you're in business for yourself, so I can understand the need to escape, to just stop caring. Hell, no-one is expecting you to hold out forever. Even when there isn't anyone around to judge you, you are around. When the thought of giving up becomes repulsive, guess what? You've become relentless.

There is no stop in business. Stopping means failure. So if you want to succeed, you must reach within yourself. And I don't mean in a sappy after school special kinda way. No, you must reach inside yourself and bypass your ego, your ideas, you concepts, your notions, and find that one thing that won't let you give up, the irrefutable truth that gives you the power to move past all the negative in your life, driving you towards success. That is what it means to be relentless. When the only thing stopping you from moving forward, is you. When the only person you have to answer to is you. And when you're finally willing not to let yourself down? You're ready to be a business owner.

What are you made of?

Monday, July 15, 2013

Positvity in Business

Negative thoughts and outlooks are poisonous.

Many people like to hide under the guise of "being realistic." Sometimes, a situation is hopelessly screwed, true. But even in the worse calamities, one must find silver linings to keep pushing through. Determination, perseverance, and positivity. Three essential qualities that are indicative of a healthy mind to do good business.

Being realistic isn't always grim, like most people say. Especially in business. It is rare when you can't go back and mend the broken parts of your occupation, whether you're an owner, or an employee. There are many stark realities in this world, harsh truths, and difficult trials. But what's important is that we push through the bad stuff and focus on the good- where your business is headed, and how successful it will be.

Depression, anger, anxiety, and a whole host of other unpleasant feelings can cloud even the clearest mind. An owner that is may have surgical execution of goals and profit lines can crumble in the face of a big gamble, or failure. Failure isn't something to stay upset about. No-one likes to fail. But it's how we see failure that drags us down.

I've worked in many hostile situations at various jobs. Fortunately, the one I am currently doing is an exception to this type of experience, but I digress. I have worked many different jobs in my short span of life on this rock, and I can tell you, the negative, bitter people drag everyone down to their level so they can all share in the misery. And lemmie tell ya. If you are easily influenced by the moods of others like I am, all of a sudden you can find yourself bitchin' and moanin' with the worst of em'. Like I did.

Business is tough. Whether your raking in billions, or just clearing your first million in annual sales, business is a grueling, draining experience. But. It doesn't have to be. Work is hard. It's supposed to be hard- I mean come on. It wouldn't be called work if it was easy. But things don't have to be easy to be positive.

If you plan on having any success in your life, taciturn business practices and a grumpy personality will sink you. No matter what happens, no matter how bad things get, you must always stay positive in the end. If you start taking business too seriously, it will consume you alive, and leave behind nothing.

Stay happy. Stay positive. Make money.
Now go be awesome.

Friday, June 21, 2013

Hiring in Today's World

Finding people that fit your team is rough.

Many are hopefuls, some work out, some don't. But things have changed. A lot. And if you're not posting jobs on the Internet, you are far behind schedule. I'm not trying to be harsh, I'm simply telling you the truth. You see, Budget did all the usual stuff a long time ago. Paper ads, signs at laundromats, supermarkets. We'd do background checks on those we would hire, and then they'd work! Life was good.

Nowadays, those signs are almost useless. And I don't mean the quality of person. I mean that they're basically ignored (I know from personal experience). Before I came to Budget, I was a master at online job searches. I could even spot the stupid pyramid scheme "jobs" before I even read the company name. So I knew then, and I know now, that most people are looking online to find gainful employment.

Budget is no stranger to progress, and we also aren't afraid of change. So, we tried it out! First of all, it is best if you try out a free site first. We used/are using  Craigslist.com, where you can post a job for free as long as you have a valid e-mail address. The response from this was...pretty damn good I must say.

As you start to explore your options, another online site we tried was Snagajob.com. For roughly 70 bucks a month, this website will help you find hourly workers to swell your ranks. Out of all the applications we got (which weren't many) we hired one person. This person worked out really well fortunately, but it's still just one person out of many applications.

Indeed.com was another avenue that we explored. It is actually Cost per Click, meaning that whenever a prospect clicks on your job "ad" you get charged money- whether they apply for the job or not. Needless to say, this did not work for us, and we didn't get a single. Damn. Applicant from that experience.

As I broadened Budget's search for more good people, I checked out many other job posting sites. It was strange- some were free. Some were not, like to the tune of anywhere between $65 to $215 and up for a listing. Damn again. It's not like we have a money fountain in the back, you know?

Why am I telling you all this? The reason is simple.

Hiring has changed. The world has changed. And the people that survive such things are not ones that completely resist, or go along with change. It's the ones who remain cunning, and take from both sides of time and combine what worked in the past with what works in the present. You see, there are thousands of different angles to approach any problem, but there is only one that works for you. When you hire, don't hide from change. And don't embrace it blindly. Use it, use your hiring process, and find out what works for you, and your business.

It's all just a bunch of trial n' error man. What are you waiting for?

Thursday, May 30, 2013

Plastic Pollution Solutions

Plastic is something we are addicted to. It's everywhere. Bags, bottles, cars, shoes, glasses, packaging, electronics, and the list goes on and on. Unfortunately, plastic does not biodegrade. And because of this and a specific system of currents, a massive landfill has been created in the middle of the Pacific Ocean. And what comprises most of said landfill? You guessed it- plastic.

Source


According to this article, the garbage patch is MASSIVE, and almost impossible to view as a whole. But unlike a landfill, the garbage doesn't stay put, and it isn't being regulated because it's not a real damn landfill! That means it's growing. Every. Single. Day. There are a whole host of problems associated with the patch as well.

Source (to see the full size)


Wildlife consumes the plastic, often leading to death. Plastic and other garbage washes up in massive quantities on landmasses all over the globe (sometimes decades old), and because plastic lasts so long, it just breaks down into smaller pieces literally creating plastic sand which also washes up all over the place (source). So what can we do? We can sit an cry about a problem all the live long day, but what do we do when push comes to pollute?

Source (Pictured: Charles Moore, the man who discovered the Patch)


Humans have the capacity for creation and destruction. We all know this. And some very bright minds are working on many solutions to help ween us all off of plastic. Some ideas are very simple. Don't buy plastic! Especially plastic water bottles. Others are less cold turkey. Bioplastics, a relatively new group of materials are slowly being developed and introduced.

Source


Sometimes, bioplastics are obtained from algae:

Source

And sometimes from corn, too:

Source


These materials are more biodegradable than conventional plastics, and they come from renewable resources. But, with any developing technology, there are pros and cons. But that shouldn't stop us from developing a better bioplastic.

But these solutions are just two to a list that might not even be invented yet. There are amny ways to lessen your impact on the environment, and more often than not, being more conservative and conscientious about the environment can actually save you money!

Don't get discouraged, though. The world is riddled with problems like this, but the world is filled with twice as many people looking to solve these problems. So with that said...

Why not be one of them?

Wednesday, May 15, 2013

Being the Ultimate Critical Thinker in Business

Think outside the box is one of the most overused, and underrated phrases in the English language.

When you really come down to it, how does one suddenly...think differently? That's what "think outside the box" really means. Go against the grain, and find something unique in a totally different train of thought. Huh. Easier said than done, I'm afraid. But I don't think that the "box" is something that is shared between humanity. It's context sensitive, and I fear that's where people lose their way.

In business, being intelligent is no longer enough. Being vigilant, no longer enough. Opportunistic, no. Nowadays, if a business owner isn't cunning his or her establishment is in a world of hurt. Intelligence is easy enough to come by. But it must be combined with guile, resourcefulness, and sheer hunger to make it worth while.

There are whole websites devoted to improving intelligence and problem solving skills. And by all means, most are legitimate and genuinely want to help people all around the world better themselves. But sadly, these principles cannot be applied to problems in business without some tweaking.

One website I found seemed to really help because they kept their advice more as open guidelines, allowing for the reader to extrapolate and think. But there was one element missing here. This website even lists an entire process that can help business owners solve problems, but once again, it was lacking a single element.

Cunning.

Look at the definition. It has negative connotations associated with it, such as "deception." I've also heard treachery associated with the word, but if you click the link above and take a look at the second part of the definition, it says, "Executed with or exhibiting ingenuity." A-ha! That's what I'm talkin' about.

One must be cunning in business. By no means should you deceive or rob your customers or competitors, but you must be able to outwit competition, know how to handle and please each individual customer, and use all your resourcefulness and determination to succeed. Some of you may believe that the only way to succeed in business is to be deceptive, and to be a backstabber. Ruthless. Greedy. No.

That's where being cunning gets its bad rap. Ingenuity is the great equalizer among all creatures. One moment of inspiration can spark years of success- do you have any idea the kind of things you can accomplish if you set a lofty goal, and then use the power of your mind to reach it? And I'm not talking about the stupid "BELIEVE IN YOURSELF" stuff. I'm talking about using your brain to its fullest.

Don't expect a guide from me. Or a bulleted list with tips. This is something you must do on your own. There will be many times in business where all you have is an empty bank account, and your brain. When the chips are down, no website or resource center will have the know-how to pull you outta the sewer. Only you can do that. So if you have to rely on yourself that much, you better make damn sure you're the kinda person you'd trust.

Don't be smart. Be cunning.

Wednesday, May 1, 2013

Happy Coexistence With your Job

Work is tough.

Many people all around the world do not like their jobs. Hell, I found a blogger that wrote an entry on how to deal with toxic occupations! Some tolerate, some enjoy, and everything in-between. Certain individuals may see work as a means to an end, like putting food on the table, or providing for a family. But here's a concept that I introduce to you:

What if we tried to live with our jobs, opposed to just going to them? Accepted work opposed to dread it? There is freedom in simply letting go, you know. Work is work and that is that, but what if we changed perspective a little bit, and saw our jobs in a new light?

Hate is an Ugly Thing (Source)

That's what I'm trying to do. Now, I'm not unhappy at my job. No I am not. But there are times when work gets to me, as I am sure it all gets to you. And sometimes, I carry with me an anchor of dread when I have to return to work on Monday after a nice weekend. But is this the right thing to do? Better yet, healthy thing to do? I don't think so.

Acceptance comes in many shades. 


We could all stand to be a little more Zen. (Source)
A different perspective on work can change many things. Sometimes, it reveals that there are aspects of your job that you enjoy that you didn't even know about! And in the other extreme, sometimes a different perspective can let you see that it's time to move on. There are all parts of simply accepting that work is work, and we must do it to survive.

Many people think that they have no choice but to stay at a job that they despise. This isn't true. They've accepted the "fact" that they can't do anything else but sit there and be miserable. There are even coping mechanisms that can be used to help deal with a job that someone may hate. But is this true coexistence? Or is it just a band-aid?

Job dissatisfaction is very common among Americans. And some choose to cope with the stress of bad professional situations in a variety of ways, not all of them healthy. So what would you rather do? Cope, or accept?

Above: Never the Answer to a Problem (Source)

Acceptance is a strange thing, you know. Typically, it has a positive connotation, implying that one is content with one's situation, and is ready to rest of their laurels. But this isn't always the case. We accept many things all the time! Like...being in traffic, or being sick, or getting a parking ticket. We accept that these things have happened, and then we decide how we want to deal with them. So...don't cope. Accept!

I hate it when people say, "I don't have a choice," or when they say it to me: "you don't have a choice." This is completely untrue. We have free reign to do whatever we want, whenever we want. The only thing that holds us back is how a situation will turn out for us. You can hate your job. You can hate it with all your heart, and you can believe that you have no alternatives. But is that really true? I don't think it is.

You ALWAYS Have a Choice (Source)

You are a human (hopefully). You have a mind, you have a heart (gag me) and you have the will to focus everything you have into anything you want. So with all that power at your disposal...

Are you really gonna just sit there and be unhappy?

Wednesday, April 24, 2013

The Stigma of Green Cleaning Products

Green cleaning carries with it a dark shadow.

Of course I'm being dramatic, but there's usually a little truth in jest. Many green cleaners are reported not to work as well as normal cleaning products. And this is true. A green cleaner cannot do what bleach or ammonia does, but does it have to? No. You see, there is but one difference between normal, and green cleaning agents:


Time.

Source


Most people don't have time to clean their home everyday. I know this from experience, trust me. Hell, Budget wouldn't exist if it people had all the time and energy in the world to clean up their abodes. So, typically when someone cleans, the dirt, dust and grime of daily living can build up, and most people don't want to expel the effort to spend extra time cleaning with a green product. And I can understand that! But it's not the product's fault. It's what it's being used for.

 
Look Familiar? Source


Heavy duty cleaners, I'm talkin' the toxic, no nonsense cleansers, usually have no problem cutting through all sorts of nasty stuff. But green products, on the other hand, usually require a little time and elbow grease. And that's where the problem lies. Honestly, it would be best for one to maintain their home regularly with green products, opposed to just deep cleaning their home with them once every few weeks. The convenience of one stop shopping, multi-surface cleaning products is immense. But they come with a price.

So when someone goes to clean up their house with green agents, they might find that the product is working that well. Why? Two reasons. The product could literally be useless. Let's not discount that. Second, green products aren't meant (in my experience) for super tough, caked on, baked on grimy jobs. Sure they'll do the trick if you have the muscle and patience, but most people don't. Hence, they turn to harsh cleansers to do the job more quickly.
Source

You see, green cleaning products can disinfect. Vinegar, for example, can. Hydrogen peroxide too, but the harsher disinfectants found in more powerful household cleaners which contain monstrous disinfectants that slay bacteria and other undesirables from any surface. But, how much is too much? According to this article, too much disinfectant lead to the creation of "Superbugs" in some hospitals; anti-biotic resistant microbes that resist most forms of conventional treatment.

Evil Superbugs! Source



As we pound these bugs with harsh disinfectants, they start to...fight back.Natural cleaning agents, however,  simply don't pack the punch bleach, or ammonia does. They still clean surfaces and make them safe to use, yes, but they don't obliterate all germ on contact like bleach does. And this isn't a bad thing! We have an immune system for a reason, people! If we are killing all the germs around us, our immune system simply won't encounter and destroy dangerous microbes often enough. And when one does make it in, it is typically a Superbug that can make you super sick. Hell, you don't need a peer reviewed journal to tell you that. It's just common sense.

So don't give up on green cleaners. They work, they really do, and they are safer for your health in the long run. Of course, there are some situations (medical, handling raw meat, bio-hazards, etc) where total disinfection is needed. But around the house, do you really need to wage war with disinfectants, bleach, ammonia, and other toxic chemicals?

Think about it.

Tuesday, April 16, 2013

Remember the Fallen in Boston

Terrible. Absoltuely terrible.

By now, you've heard all about the events that occurred during the Boston Marathon this week. The violence, the death, the pain. And if you're anything like Budget, you are holding the victims of this awful attack in your thoughts, and wishing them well.

Violence, my friends, will always be around us. Evil. But don't lose hope.

There are more good people in this world than bad. A lot more. Unfortunately, the bad gets way more attention than the good, and that can sometimes make us jaded, cynical, fearful, calloused. But this is not the way to go.

Violence will always be a part of humanity. There are some people that simply...want to hurt others. But in spite of all this blood and death, there are people that were on the scene during the attack, helping the injured, helping the emergency crews on scene. These are the good people. And this reminds me of a quote I saw recently on the internet:

Source

And this quote holds true. There are always more people willing to help than to hurt. Create than destroy. And in these dark times, such hope can keep the soul of humanity alive. So. Without pradling on any more, please stay safe. Keep your eyes open, and don't be silent. If something doesn't look or feel right, say something. You could save someone's life that way.

Be a helper. Not a harmer.

*Strength, peace, and love to all those affected by the bombing during the Boston Marathon from everyone at Budget.*

Tuesday, April 9, 2013

Praise in the Workplace- Yes It's Important

Morale is the intangible asset that makes a business flow smoothly. Of course, money, resources, equipment and the like are all important too, but take a second to consider this. What is a company without its people? And I mean everyone, from the hourly worker in the trenches to the President/CEO in the branch office 1000 miles away. Sure, you can have employees, and sure they'll work for you. But how much will they want to work for you? How much will they take before they just give up?

Don't be that guy.   Source
Praise, attention, a simple thank you, good job, etc are absolutely invaluable to worker performance. I know because when I'm praised for doing a job well done, or being there when no-one else could be, I want to work harder! I want to get better, work harder, and really give it my all. Think this is all a load of new-age, touchy-feely, progressive crap? Read on.


Feeling...unappreciated?  Source


For those of you that just want the cold, hard facts, here ya go: THE FACTS. It's dry, but informative. I found myself getting bored, so I looked at another link instead. This one was more cut to the chase- it outlines the feelings and desires of an average employee, and basically tells you (the reader) what you may be doing to ruin their productivity and destroy morale all around the office. No matter what, overall employee morale comes down to management. Of course, there are some employees that don't want to do anything, or will simply have a bad attitude no matter what. But these people are the exceptions, opposed to the standard.

On the other hand, too much praise can be bad as well. In another article I found, praising employees too much can cause a number of adverse outcomes that hurt the productivity of the worker, and the company. According to the article, too much praise can inflate egos rather than encourage independence and confidence. The praise can also become empty and meaningless, more annoying than encouraging I would suspect.


Source

Giving praise is something that should come naturally, I think, and isn't a scripted event, or a policy in some in the tome that is an employee handbook. I found this article too, addressing some of the common myths, or misconceptions about praise. Evidently, some people just don't know how to tell others that they're doing a good job. And that's okay. Not everyone is demonstrative, but having that in mind, I want to discuss my final point.

Motivation is personal. A person cannot be motivated to do something well. They can be forced, intimidated, asked, but motivation is something that comes from within. Real, honest to goodness praise strengthens, and inspires motivation. Period.


Source

So if you deem yourself not as the touchy feely type, that's fine! Sometimes, all employees (including myself)  are looking for is a "thank you" when a report get done early, or a "good job!" when they've really worked hard and tried to make their work mean something. You don't have to give them a hug or read em' a poem, you know.

A simple thank you usually does the trick.



Thursday, March 21, 2013

Hydraulic Fracturing (Fracking)

Know what fracking is? Here's a definition:  

"Hydraulic fracturing is the propagation of fractures in a rock layer by a pressurized fluid. Some hydraulic fractures form naturally—certain veins or dikes are examples—and can create conduits along which gas and petroleum from source rocks may migrate to reservoir rocks. Induced hydraulic fracturing or hydrofracturing, commonly known as fracing, fraccing, or fracking, is a technique used to release petroleum, natural gas (including shale gas, tight gas, and coal seam gas), or other substances for extraction. This type of fracturing creates fractures from a wellbore drilled into reservoir rock formations." (source)

Fracking Well (Source)

A dry explanation if I've ever heard one, but informative. Basically, this is the act of forcing water into rock layers underground to force natural gas (among other things) out, so we can use it. There are many schools of thought on this position, but it all gets narrowed down to two sides: For Fracking, and Against Fracking. And as I've been following this issue, these two black and white stances on the issue leave a LOT of grey not covered.

No trunk? (Source)

In case you haven't noticed, the U.S.A. is a little addicted to fossil fuels. Hell, most of the planet is. So until the push for green energy becomes absolute, we have to rely on dirty fuel. The products obtained from fracking can be utilized in a number of ways, and one way in particular that might be of specific interest to people everywhere are vehicles fueled by natural gas. Of course, this same gas that can be obtained via fracking. And like everything, there are pros and cons to using such vehicles. 

Fuelin' Up (Source)
 
If you look at the article in the last sentence, there are good, solid benefits to nat. gas vehicles. Safer than liquid fuels (in the event of an accident), cleaner than gasoline, cheaper than gasoline. But. There are solid cons as well. The technology needed to build nat. gas vehicles is still new...ish meaning that it costs more to purchase a car outfitted to use nat. gas. Also, one cannot go as far on one tank as compared to gasoline. So at best, this is a band-aid, which leads us right back to fracking.

Is fracking safe?

Shades of grey once again. A month or two back, Colorado Gov. John Hickenlooper actually drank a little bit of the fluid used in fracking, along with a few other lawmakers. He didn't drop dead thankfully, so it seems like the fluid is safe. But it was never said if the fluid was pre, or post injection into a fracking well. If I had to guess, it was before. Which begs the question, is fracking safe?! The fluid Hickenlooper drank may be benign, containing relatively familiar ingredients, but it's what happens  to the fluid inside the well, and the fluid that comes out of the well when it's all said and done that raises a cause for concern.

Gov. Hickenlooper drinks up (Source)

Radium, barium, and a whole host of other elements was found in extracted fracking fluid. If there is an accident, or the fracking well is not set up properly, this toxic cocktail could leak into nearby groundwater sources, poisoning us all. Also, this fluid must be disposed of properly. Some complain also about earthquakes, or lighting faucets on fire. But some say that both of these claims (including the water quality issue) are greatly exaggerated, or at times, even fabricated!

Propoganda? (Source)

Fracking isn't new. But we need to make sure that we stay safe.

Which brings me to my final point. There are many arguments for fracking. Arguments against, but it seems that in both extremes, there is some severe bias. This website is strongly opposed to fracking. It lists numerous articles, like-minded websites, and so forth. But I didn't notice anything addressing our needs for fossil fuels. Once section of the website simply stated, "we will never run out of fossil fuels."

This website features an article that is pro-fracking, and the article addresses the big positives to the practice. But like its above counterpart, the other side is mocked, rather than addressed. So who do we believe?

Neither.

Know what my opinion is? Do your own research. Read up and get educated. Weigh the pros and cons, and make a decision for yourself.  And know what's great about what I just said? YOU have the will and intelligence to ignore my statements, condone them, or abhor them. So why should the issue of fracking, or any issue be any different?

THIS guy gets it. (Source)

You are a thinking, breathing person. And instead of being for or against fracking, why not try and look for a compromise? Compromise is something that neither of the above websites suggest, but it is usually the best option.

So what do you think? Fracking good? Fracking bad? Or are you somewhere in between? Ah, diversity. I love it so!