Meaningful Business Growth

I heard a terrific quote the other day, but I cannot remember who said it, or where I saw it. It's a pity because I'd really like to give them credit, but the saying basically went like this:

"Growth for the sake of growth is the same goal of a cancer cell."

Powerful stuff. This idiom can be applied over many different situations and over many different perspectives, but let's shift the focus onto business. Or better yet, business growth. In a typical mindset, an owner wants to expand their business. You know, more equipment, more customers, more assets, more more more! And it's good to be motivated! Don't get me wrong. But sometimes, that motivation can be toxic, and maybe not for the reasons you'd suspect.

Businesses that are not turning over a profit typically look at this solution first- more sales. More income is great! It helps you run the business more efficiently, give bonuses, treat your employees right, and let's not forget about building you that nest egg. But some businesses don't have difficulty with finding work. Yet they still push for the gain of more customers, more cashflow. And often, they will keep on expanding until they reach a point where they might have to close down. Wait...what?

Why would that happen? A business with a lot of customers, literally flush with work, is going out of business? Oh yeah. It's easier than you think, and it's because no-one thought to look at all the other problems. Every business has problems- Budget is no exception. But when business owners, CEOs, Presidents, you name it, get flustered over money, more often than not? That's all they focus on. Other problems get overlooked.

Is your pricing right? Is your overhead realistic? Do you have to put any customers to collection? Are employees too slow on the job? Are customers being treated well? How's the quality of our work? These are just a handful of the questions that sometimes never get asked simply because a business was focused too much on the wrong thing.

See what I mean by meaningful business growth? It doesn't always mean a new client, a fat check from a recent job, or even a bigger office. Business growth is a process, because a business grows in parts. If one part gets too big, the whole operation suffers, and if you aren't looking at the problem, well. I don't think I need to go on.

Make sure you know what's wrong in your business. What's right! Have a finger on your business' heartbeat because until you ask the questions and do the digging? You're just guessing.

Dealing with Theft in the Workplace

Money causes trouble. Bottom line. When money is involved, mark my words- everyone will have their eye on the bottom line. That being said, some individuals may not approve of their bottom line and search for other...opportunities in spite of morality or decency.

Theft occurs in the workplace. Where there are humans, there are thieves and heroes, basically. But as a manager, theft means something completely different, and it is a scary notion to entertain. I mean, think about it: someone you hired went into a house, took money (or whatever), and then left without a second word. Don't just limit this to a cleaning business, either. If you are an owner/manager, one of the things on your mind should be loss prevention.

An associate of mine runs a business. Runs it well! Unfortunately, he had a bad run with a few hiring websites, and he got some people that were less than ideal. A few would steal from the company and the customers, along with poor attitude and a whole host of other things. And he could have avoided the madness and frustration of a resolving the matter in if he knew how to deal with theft better.

The idea is not solving the problem after it has begun- it's solving the problem before it happens. I did some research and found good information in this article detailing the ways you can keep theft nonexistent, or minimal.But tips and tricks aside, a mindset is what you need more than anything.

Going back to my associate, he not only did his own personal investigation, but certain customers wished to have the police involved, and he had to cooperate. He also lost these customers and will never get them back due to the trust lost. He had to find good people (although now he's gunshy) to replace the bad apples, and he had to get his insurance company involved to help cover the value of any stolen items.

My bottom line is this. Money is useful. It is everywhere, and it dictates much. So knowing that, keep two things in your mind. One- never be satisfied with the appearance of "everything is okay", and Two- know who you are hiring first because the money you might save in not doing a background check will cost you much, much more in the end. Just ask my associate!