One of the greatest mistakes in any business is seeking blame when a problem occurs. A true timewaster, labeling someone as the enemy with blame does nothing to solve the problem. It wrecks morale and can seriously damage relationships, as well as building up resentment among co-workers. Blame is pointless until the problem is solved. Until solved, everyone should be working toward fixing the solution, and not toward blaming a co-worker.
As an employee, I have seen countless examples of several people arguing over who did what and who is going to fix it. Early on, these experiences made me extremely uncomfortable, and at times very anxious. Now? HA! It's hilarious. I mean, where else can you watch grown, responsible, hardworking adults bicker like children on the playground fighting over a swing?
It also makes the blamers look weak, especially if those laying blame are of management or even worse, ownership. Think about it- if you are a part of a fortune 500 company and suddenly your CEO comes down from their office and starts screaming because they noticed a problem? Worse yet, they didn't even come up with a solution, nor did they try to assemble the troops to try and solve the issue. It shows weak leadership, poor problem solving skills, and cruelty. Would you be motivated to help this person? I hope not.
That being said, if there truly is blame to place, place it later. In a private meeting, and discipline the person appropriately, IN PRIVATE. Berating and screaming at an individual that made a mistake does nothing. It does not make the aggressor look good, powerful, or intelligent. It does not make the employee being attacked more willing to work, or to even continue to work.
Try this. The next time crap hits the fan at your place of business and you're in the position to blame someone? Don't. Instead, come up with a solution, and then rally your fellow employees and superiors around you to help solve it. Then, leave the discipline and resulting discussion for later, and for god's sake, IN PRIVATE.
Be kind, get stuff done. Period.
Showing posts with label business ownership. Show all posts
Showing posts with label business ownership. Show all posts
Monday, May 11, 2015
Wednesday, April 22, 2015
Family- Blood is Thicker than Profits
Over the course of my short time here on Earth, I have had a multitude of jobs. Why is this important? Well, it's because there is no loyalty, no determination, no strength better than the powerful dynamic of a healthy, family owned and operated business. Period.
I know what you're thinking! Family owned and operated business aren't always healthy. Sometimes, they are quite the opposite, and you are absolutely right. No business is safe from the touch of corruption, negativity, or even hatred. It has been said (by who I don't remember) that family can hurt you the most out of anyone on this planet. And that, sadly, is also true. But for a second, let's pretend we're not all jaded and cynical.
Family business is so much more than just passing down a lineage, or an ownership title. When hardships occur, you aren't alone in weathering them. When triumph occurs, you are not alone when celebrating them. When you feel like you can't trust anyone, well guess what? You can trust in family. And that trust is what makes it all work.
My family and I fight when it comes to the business. Of course we do! I can't imagine it any other way for anyone else either. But the key is that we are always looking out for each other- this foundation of trust and honesty helps drive the business forward even in the face of horrific economic hardship. Even bankruptcy. This unique strength is something no other business can achieve. It is impossible, no matter how close, or friendly, or dedicated a workforce is.
Money becomes something to help the business opposed to a point of contention. Petty things come up, sure- but they are always put aside in the name of the business. In the name of its future, or even the family's future.
One thing I have never experienced in any job was the feeling of being part of a team. Often, I would be on the outside of cliques that would form internally due to the silly garbage of office politics. I also found that my seriousness about any given job was not shared, or even ridiculed. I am a firm believer that the phrase, "That's not my job!" shouldn't exist, and that everyone working together in any given job should be doing just that: actually working together! For the first time in my life, in my career, I can say that I am part of a team.
And it's a team that I believe in. Do you believe in your team?
I know what you're thinking! Family owned and operated business aren't always healthy. Sometimes, they are quite the opposite, and you are absolutely right. No business is safe from the touch of corruption, negativity, or even hatred. It has been said (by who I don't remember) that family can hurt you the most out of anyone on this planet. And that, sadly, is also true. But for a second, let's pretend we're not all jaded and cynical.
Family business is so much more than just passing down a lineage, or an ownership title. When hardships occur, you aren't alone in weathering them. When triumph occurs, you are not alone when celebrating them. When you feel like you can't trust anyone, well guess what? You can trust in family. And that trust is what makes it all work.
My family and I fight when it comes to the business. Of course we do! I can't imagine it any other way for anyone else either. But the key is that we are always looking out for each other- this foundation of trust and honesty helps drive the business forward even in the face of horrific economic hardship. Even bankruptcy. This unique strength is something no other business can achieve. It is impossible, no matter how close, or friendly, or dedicated a workforce is.
Money becomes something to help the business opposed to a point of contention. Petty things come up, sure- but they are always put aside in the name of the business. In the name of its future, or even the family's future.
One thing I have never experienced in any job was the feeling of being part of a team. Often, I would be on the outside of cliques that would form internally due to the silly garbage of office politics. I also found that my seriousness about any given job was not shared, or even ridiculed. I am a firm believer that the phrase, "That's not my job!" shouldn't exist, and that everyone working together in any given job should be doing just that: actually working together! For the first time in my life, in my career, I can say that I am part of a team.
And it's a team that I believe in. Do you believe in your team?
Wednesday, January 21, 2015
We are Measuring Time Incorrectly
Business and humanity have evolved alongside one another for quite some time. Needless to say, the daily pace of normal and professional life has picked up considerably, yet we are still measuring time the same way. Therein lies the problem.
On planet Earth, we base our time on a 24 hour day with a seven day week. 28, 30, or 31 days in a month, 365 days a year. We base all of our business hours on these measurements of time, and all too often, there is NEVER enough time anywhere, any day. People work themselves sick (or to death) as we toil under the constant watchful, unwavering eye of time.
Why don't we just measure it differently?
Look at the world how it is. With all the fast paced careers, people working multiple jobs, business owners. Those who are employed have no choice but to work and balance their personal lives, all the while still trying to enjoy it, but all too often? They miss the mark. What if...we had 35 hours in a day? What about sticking with a 5 day work week, but adding an extra day onto the weekend? What if a month was 40, or 50 days instead?
Imagine all the extra work and life that you could fit into your life? What if we just...had extra time!? Would you sleep? Spend more time with your family? Explore education? Hobbies? All I'm saying is change the way we measure time, but keep the same pace.
Unlikely as that may be, we are only restricted by time because of how we measure it. When you have free time, think about what I've wrote. How will you measure time? Or better yet, how do you? Think about it.
On planet Earth, we base our time on a 24 hour day with a seven day week. 28, 30, or 31 days in a month, 365 days a year. We base all of our business hours on these measurements of time, and all too often, there is NEVER enough time anywhere, any day. People work themselves sick (or to death) as we toil under the constant watchful, unwavering eye of time.
Why don't we just measure it differently?
Look at the world how it is. With all the fast paced careers, people working multiple jobs, business owners. Those who are employed have no choice but to work and balance their personal lives, all the while still trying to enjoy it, but all too often? They miss the mark. What if...we had 35 hours in a day? What about sticking with a 5 day work week, but adding an extra day onto the weekend? What if a month was 40, or 50 days instead?
Imagine all the extra work and life that you could fit into your life? What if we just...had extra time!? Would you sleep? Spend more time with your family? Explore education? Hobbies? All I'm saying is change the way we measure time, but keep the same pace.
Unlikely as that may be, we are only restricted by time because of how we measure it. When you have free time, think about what I've wrote. How will you measure time? Or better yet, how do you? Think about it.
Tuesday, July 1, 2014
An Important Lesson
Not too long ago, my father and I went on an estimate. This estimate was a little unique as it turned out- a person needed help cleaning their basement, and their basement only. It's not something we typically do, so I was curious as to why we were doing it. I kept asking my dad why we had chosen to do this estimate, and he kept repeating, "this person asked for help with their basement." The way he chose to phrase his response hung with me for some reason.
As we were driving out there, my father and I spoke about fun things, food, business, movies, television, the usual. It was nice, I must say. One of my favorite things to do at work, actually, is to go on first time cleanings and estimates with my father. He has a lot to teach, and simply by watching him work, one can learn a lot. We also do carpet cleanings together.
After a long time, we finally came to the house, and the owner was out to greet us. She was very kind, warm, and welcoming as she led us down to the basement. She also told her story as to why she needed us in the first place. Apparently, they had flooded (it had been drained when we were there), and a lot of old keepsakes were destroyed or damaged. She wanted to make sure that the basement was squeaky clean for fear of mold, mildew, and other unsavory basement surprises. But she was unable to clean it herself.
It was then I learned that we went to do this estimate to simply help someone. Would we turn a profit? No. But that's not what mattered. It turns out, she also wanted to the floor painted, which is something we don't do. But! We know a handyman (a damn good one to boot) that is the husband of a Budget employee, and referred him immediately.
My Dad and I walked out of the house when we were through, and then when we got back in the car, he explained why we came all the way out there- money wasn't the goal (what a concept, right?). We went out there to help someone in need, and in this instance, point them in the right direction. So what if we didn't make a buck?
That simple experience is one I will never forget because my father was able to summarize Budget's entire mission with a single act of kindness. We are here to help people. Yes, we are also in business to make money, but money comes and goes so quickly nowadays. We're so focused on it. And if we had been focused on money and nothing else, this person could still be struggling without us. And even the probability of that happening doesn't fly with me.
I'm not writing this as a commercial, or as a way to brag about how amazing Budget is. This entry is to remind us all that money is just an object. The real reason we should ALL be in business is to help others.
Money is fickle. Why follow its lead?
As we were driving out there, my father and I spoke about fun things, food, business, movies, television, the usual. It was nice, I must say. One of my favorite things to do at work, actually, is to go on first time cleanings and estimates with my father. He has a lot to teach, and simply by watching him work, one can learn a lot. We also do carpet cleanings together.
After a long time, we finally came to the house, and the owner was out to greet us. She was very kind, warm, and welcoming as she led us down to the basement. She also told her story as to why she needed us in the first place. Apparently, they had flooded (it had been drained when we were there), and a lot of old keepsakes were destroyed or damaged. She wanted to make sure that the basement was squeaky clean for fear of mold, mildew, and other unsavory basement surprises. But she was unable to clean it herself.
It was then I learned that we went to do this estimate to simply help someone. Would we turn a profit? No. But that's not what mattered. It turns out, she also wanted to the floor painted, which is something we don't do. But! We know a handyman (a damn good one to boot) that is the husband of a Budget employee, and referred him immediately.
My Dad and I walked out of the house when we were through, and then when we got back in the car, he explained why we came all the way out there- money wasn't the goal (what a concept, right?). We went out there to help someone in need, and in this instance, point them in the right direction. So what if we didn't make a buck?
That simple experience is one I will never forget because my father was able to summarize Budget's entire mission with a single act of kindness. We are here to help people. Yes, we are also in business to make money, but money comes and goes so quickly nowadays. We're so focused on it. And if we had been focused on money and nothing else, this person could still be struggling without us. And even the probability of that happening doesn't fly with me.
I'm not writing this as a commercial, or as a way to brag about how amazing Budget is. This entry is to remind us all that money is just an object. The real reason we should ALL be in business is to help others.
Money is fickle. Why follow its lead?
Thursday, May 22, 2014
Has your Business Enslaved you?
Imagine dying at your desk. On the job. Pretty awful, right? Well it happens. When work becomes the only thing you live for, it kills you. Did you know that sitting for too long can hurt you? Working for too long, not taking vacations, it's all there and it can all cause damage. I touched on it before in this blog, but I want to cover something different.
Stress from your job can trap you by itself. But there are other aspects of work that we can fall into and not even recognize that we are doing ourselves harm. This article discusses the aspects of self-enslavement, especially at work. We trap ourselves within our own lives- too many activities, too many jobs, not enough vacations. Many people that I know have enslaved themselves.
We constantly tell ourselves that we must work more. More activity to cram into a day, more work to get ahead, more strain, stress, and worry. People all around the world (including America) are literally working themselves to death, and it is socially acceptable.
And that's the tragedy.
Work should support your life, not become it. No living being was meant to work for as long or hard as humans do, or force others to do. You work to (hopefully) be fulfilled, and to support yourself and/or your family. Work has a duty to support you, not trap you inside a cage.
Working hard is fine. Don't get me wrong. But I've said it before, and I'll say it again- there are so many more things to life than just work. And there are so many more things to life than not working! The key is simply balance, and that my friend, is not what humanity has. The scales are tipping toward toil and death, and it's time to lighten things up, no matter how grim any given situation is.
Lighten up!
Tuesday, May 13, 2014
Employees: Friends or Assets?
Neither.
In the workplace, there are many different obstacles and trials to confront and overcome. One of these is human nature. Sure, we can say we're professional. We can act that way, dress that way. But beneath the surface of that smiling suit is a person. A person with emotions, desires, and ideas. Should your employee be your friend? As an owner, no. Should they just be another expendable asset in a spreadsheet? Absolutely not. Balance is key.
I hear too many stories about hundreds of people being laid off en masse from a huge company. Hell, way back when, I received a pink slip along with five thousand other hardworking people because the company I worked for decided to outsource all of our jobs. And there's my problem, right there. I understand that there is a company to maintain and sustain. But people are alive. They have feelings, they can be hurt. They can feel neglected, or used.
See? They're seen just as assets. Expendables. This is just wrong. I'm sorry, but it is. Now don't get me wrong. If an employee is not doing his/her job, you should consider giving them the axe, but there are right ways and wrong ways to go about doing it.
Then there's the other hand. Employees as best friends. Employers playing favorites, getting comfortable. There is no pulling back once you have made the plunge from employee to friend, especially if you share company/personal secrets with him or her. Most employees? I don't think they would hold sensitive information against you, but. Some will. Period. Once a boss becomes too personable, they lose authority, and are easily written off. I've seen it firsthand! As they lose authority, they lose respect, and then? Well. Do you really need to know what's next?
Balance is key. The maintenance and health of a business is very important- not only to you but to your employees too. Whether they wanted to or not, they are working at your establishment, your business. But they are not robots. They are people. And should be treated with respect. That's the key. Respect is a finite commodity. It ebbs and flows with society, and it also changes on the fly in everyday situations.
Friendship is...difficult in business, especially when defining the boundaries of employee/employer relationships, but a surefire thing that everyone recognizes is respect. Have respect for yourself and your business first, and everything else that revolves around these two very important items should start to settle into their proper perspectives.
In the workplace, there are many different obstacles and trials to confront and overcome. One of these is human nature. Sure, we can say we're professional. We can act that way, dress that way. But beneath the surface of that smiling suit is a person. A person with emotions, desires, and ideas. Should your employee be your friend? As an owner, no. Should they just be another expendable asset in a spreadsheet? Absolutely not. Balance is key.
I hear too many stories about hundreds of people being laid off en masse from a huge company. Hell, way back when, I received a pink slip along with five thousand other hardworking people because the company I worked for decided to outsource all of our jobs. And there's my problem, right there. I understand that there is a company to maintain and sustain. But people are alive. They have feelings, they can be hurt. They can feel neglected, or used.
See? They're seen just as assets. Expendables. This is just wrong. I'm sorry, but it is. Now don't get me wrong. If an employee is not doing his/her job, you should consider giving them the axe, but there are right ways and wrong ways to go about doing it.
Then there's the other hand. Employees as best friends. Employers playing favorites, getting comfortable. There is no pulling back once you have made the plunge from employee to friend, especially if you share company/personal secrets with him or her. Most employees? I don't think they would hold sensitive information against you, but. Some will. Period. Once a boss becomes too personable, they lose authority, and are easily written off. I've seen it firsthand! As they lose authority, they lose respect, and then? Well. Do you really need to know what's next?
Balance is key. The maintenance and health of a business is very important- not only to you but to your employees too. Whether they wanted to or not, they are working at your establishment, your business. But they are not robots. They are people. And should be treated with respect. That's the key. Respect is a finite commodity. It ebbs and flows with society, and it also changes on the fly in everyday situations.
Friendship is...difficult in business, especially when defining the boundaries of employee/employer relationships, but a surefire thing that everyone recognizes is respect. Have respect for yourself and your business first, and everything else that revolves around these two very important items should start to settle into their proper perspectives.
Thursday, April 17, 2014
Meaningful Business Growth
I heard a terrific quote the other day, but I cannot remember who said it, or where I saw it. It's a pity because I'd really like to give them credit, but the saying basically went like this:
"Growth for the sake of growth is the same goal of a cancer cell."
Powerful stuff. This idiom can be applied over many different situations and over many different perspectives, but let's shift the focus onto business. Or better yet, business growth. In a typical mindset, an owner wants to expand their business. You know, more equipment, more customers, more assets, more more more! And it's good to be motivated! Don't get me wrong. But sometimes, that motivation can be toxic, and maybe not for the reasons you'd suspect.
Businesses that are not turning over a profit typically look at this solution first- more sales. More income is great! It helps you run the business more efficiently, give bonuses, treat your employees right, and let's not forget about building you that nest egg. But some businesses don't have difficulty with finding work. Yet they still push for the gain of more customers, more cashflow. And often, they will keep on expanding until they reach a point where they might have to close down. Wait...what?
Why would that happen? A business with a lot of customers, literally flush with work, is going out of business? Oh yeah. It's easier than you think, and it's because no-one thought to look at all the other problems. Every business has problems- Budget is no exception. But when business owners, CEOs, Presidents, you name it, get flustered over money, more often than not? That's all they focus on. Other problems get overlooked.
Is your pricing right? Is your overhead realistic? Do you have to put any customers to collection? Are employees too slow on the job? Are customers being treated well? How's the quality of our work? These are just a handful of the questions that sometimes never get asked simply because a business was focused too much on the wrong thing.
See what I mean by meaningful business growth? It doesn't always mean a new client, a fat check from a recent job, or even a bigger office. Business growth is a process, because a business grows in parts. If one part gets too big, the whole operation suffers, and if you aren't looking at the problem, well. I don't think I need to go on.
Make sure you know what's wrong in your business. What's right! Have a finger on your business' heartbeat because until you ask the questions and do the digging? You're just guessing.
"Growth for the sake of growth is the same goal of a cancer cell."
Powerful stuff. This idiom can be applied over many different situations and over many different perspectives, but let's shift the focus onto business. Or better yet, business growth. In a typical mindset, an owner wants to expand their business. You know, more equipment, more customers, more assets, more more more! And it's good to be motivated! Don't get me wrong. But sometimes, that motivation can be toxic, and maybe not for the reasons you'd suspect.
Businesses that are not turning over a profit typically look at this solution first- more sales. More income is great! It helps you run the business more efficiently, give bonuses, treat your employees right, and let's not forget about building you that nest egg. But some businesses don't have difficulty with finding work. Yet they still push for the gain of more customers, more cashflow. And often, they will keep on expanding until they reach a point where they might have to close down. Wait...what?
Why would that happen? A business with a lot of customers, literally flush with work, is going out of business? Oh yeah. It's easier than you think, and it's because no-one thought to look at all the other problems. Every business has problems- Budget is no exception. But when business owners, CEOs, Presidents, you name it, get flustered over money, more often than not? That's all they focus on. Other problems get overlooked.
Is your pricing right? Is your overhead realistic? Do you have to put any customers to collection? Are employees too slow on the job? Are customers being treated well? How's the quality of our work? These are just a handful of the questions that sometimes never get asked simply because a business was focused too much on the wrong thing.
See what I mean by meaningful business growth? It doesn't always mean a new client, a fat check from a recent job, or even a bigger office. Business growth is a process, because a business grows in parts. If one part gets too big, the whole operation suffers, and if you aren't looking at the problem, well. I don't think I need to go on.
Make sure you know what's wrong in your business. What's right! Have a finger on your business' heartbeat because until you ask the questions and do the digging? You're just guessing.
Thursday, March 13, 2014
Going the Extra Mile
There's a phrase that is certain to set someone up for failure: "going the extra mile." It is difficult to quantify what that mile is; especially in the metaphorical sense as it is applied to daily situations.
Working harder or longer is not a bad thing. The extra mile for you might be staying an hour later, or handling a project when no-one else would. But the meaning changes with the person, and their superiors. Is your extra mile as long as it needs to be? As silly as that sounds, it's true. How can we ever know if we are living up to the expectations of a boss? Ourself? There is no way to know. That's why I hate that phrase, especially when it is used in a business setting.
People will work until they die. Literally. I have this family member you see that keeps his nose to the grindstone. Works hard, doesn't slack off, and planned on enjoying his leisure years. As soon as he retired, he was dead.
What a waste.
Work is a beautiful thing. It supplies ourselves and others with invaluable goods and services, things that we could probably no longer live with, or at least live well with. But when your entire life becomes "the extra mile", you stop looking where you need to go, and simply focus on moving forward.
An extra mile, simply put, should be defined by you. Work is typically a group activity, or at least indirectly. I've said this before- it is pointless to work if you are not resting and enjoying your own life. If all you ever do is go the extra mile, you won't even be able to continue your career's journey. Only you know what you can and can't do. Don't let anyone tell you how to "go the extra mile" because what works for them, may not work for you. And that, my friend, is your discovery. And yours alone.
Working harder or longer is not a bad thing. The extra mile for you might be staying an hour later, or handling a project when no-one else would. But the meaning changes with the person, and their superiors. Is your extra mile as long as it needs to be? As silly as that sounds, it's true. How can we ever know if we are living up to the expectations of a boss? Ourself? There is no way to know. That's why I hate that phrase, especially when it is used in a business setting.
People will work until they die. Literally. I have this family member you see that keeps his nose to the grindstone. Works hard, doesn't slack off, and planned on enjoying his leisure years. As soon as he retired, he was dead.
What a waste.
Work is a beautiful thing. It supplies ourselves and others with invaluable goods and services, things that we could probably no longer live with, or at least live well with. But when your entire life becomes "the extra mile", you stop looking where you need to go, and simply focus on moving forward.
An extra mile, simply put, should be defined by you. Work is typically a group activity, or at least indirectly. I've said this before- it is pointless to work if you are not resting and enjoying your own life. If all you ever do is go the extra mile, you won't even be able to continue your career's journey. Only you know what you can and can't do. Don't let anyone tell you how to "go the extra mile" because what works for them, may not work for you. And that, my friend, is your discovery. And yours alone.
Thursday, February 6, 2014
People Mean More than Money
Some businesses are under the impression all over the world that human lives and safety must take a back seat to profit and running the business.
They are wrong.
There comes a time when one must decide if they are to be the owner that forces their employees to come in to work in danger, or in safety. Some owners will argue that, "I can't lose this money!", or "we have to think of the customers!" when it comes to pushing a work day. It's this type of thinking that is just so tragically skewed, and can often lead to tragedy.
Here in New Jersey, we've been hit with a lot of snow. And ice. And cold. And there are a lot of owner/operators out there that are still running their business. In spite of hazards (let's focus on weather, but really? This concept can be applied to anything), some owners become desperate because of loss of work, or some owners don't care at all about worker safety and just their profit margin.
If forcing a work day in hazardous conditions isn't bad enough during bad weather, it is also understood that employees will have a difficult time going to and from work. But that owner. Oh, that owner has other ideas. I'm at work, why shouldn't everyone else be? Because you're wrong, that's why.
To be clear, Budget has closed twice this week because it was simply not safe to work. And that fact should be enough for any business to cease work, or to improve work conditions (if applicable).
That being said, owners can be a strange breed. I, wanting to be a future owner, well. I already started off as a strange breed, but I have seen many owners across MANY. Many. Different jobs waste and conserve money (across many situations) with no rhyme or reason, with no cause, with no sense.
And when it makes the most sense to duck out of the working world for a day, that's where no sense is usually found.
It is also in my experience that when businesses force a work day, they wind up closing early because of the snow, and usually? Customers that would patronize an establishment would stay indoors because they got the day off thanks to bad weather. The money gets lost, the morale gets lost, and life could get lost. For what?
Money.
I, for one, will not be that type of owner, and I am very proud to say that I work for a company whose owner places human life above making a buck. I am going to use common sense to know when it's safe to work, and when we should all just stay home. I am not lazy. I work my ass off, and then I work my leg bones off for this business. The business that I will one day have the pride of running.
But if I'm to be expected to value it over people, well then that's going to be a problem. And if being that way doesn't make me successful?
I'm ok with that!
They are wrong.
There comes a time when one must decide if they are to be the owner that forces their employees to come in to work in danger, or in safety. Some owners will argue that, "I can't lose this money!", or "we have to think of the customers!" when it comes to pushing a work day. It's this type of thinking that is just so tragically skewed, and can often lead to tragedy.
Here in New Jersey, we've been hit with a lot of snow. And ice. And cold. And there are a lot of owner/operators out there that are still running their business. In spite of hazards (let's focus on weather, but really? This concept can be applied to anything), some owners become desperate because of loss of work, or some owners don't care at all about worker safety and just their profit margin.
If forcing a work day in hazardous conditions isn't bad enough during bad weather, it is also understood that employees will have a difficult time going to and from work. But that owner. Oh, that owner has other ideas. I'm at work, why shouldn't everyone else be? Because you're wrong, that's why.
To be clear, Budget has closed twice this week because it was simply not safe to work. And that fact should be enough for any business to cease work, or to improve work conditions (if applicable).
That being said, owners can be a strange breed. I, wanting to be a future owner, well. I already started off as a strange breed, but I have seen many owners across MANY. Many. Different jobs waste and conserve money (across many situations) with no rhyme or reason, with no cause, with no sense.
And when it makes the most sense to duck out of the working world for a day, that's where no sense is usually found.
It is also in my experience that when businesses force a work day, they wind up closing early because of the snow, and usually? Customers that would patronize an establishment would stay indoors because they got the day off thanks to bad weather. The money gets lost, the morale gets lost, and life could get lost. For what?
Money.
I, for one, will not be that type of owner, and I am very proud to say that I work for a company whose owner places human life above making a buck. I am going to use common sense to know when it's safe to work, and when we should all just stay home. I am not lazy. I work my ass off, and then I work my leg bones off for this business. The business that I will one day have the pride of running.
But if I'm to be expected to value it over people, well then that's going to be a problem. And if being that way doesn't make me successful?
I'm ok with that!
Wednesday, January 8, 2014
Point the Finger at Yourself
Across my time in the working world, I've noticed something. There are leaders, and then there are bosses. And the difference is very simple. Leaders point the finger at themselves when there are problems in the business, and bosses blame everyone else. What do I mean?
I've worked under, and with, many different people all on different parts of the personality spectrum. I've dealt with individuals that are centered merely on themselves, saying that they "work harder than anyone here". I've worked with people that do nothing but complain, and often? They are complaining about everyone else. If they don't complete a task, they often have a laundry list of outside excuses that involve everyone except...guess. Who.
Themselves.
Leaders and bosses differ because leaders want to improve, learn, and uh, LEAD. Bosses do just that- be bossy. Superfluous delegation, martyrism, shifting the blame. Leaders see a problem and think about how they can fix it, and how they can prevent it from happening again. Bosses see a problem and then says, "not my job!" and then assign someone below them to take care of the situation.
Business owners all over the world should all strive to be leaders. Someone workers and managerial staff can look to for answers, wisdom, and guidance. And all too often, business owners and other executive staff point the finger at everyone else but...
Themselves.
See a pattern? If something is wrong in your business, take some damn initiative and fix it. Matter of fact, why don't you get started right now? I know I will.
Wednesday, December 11, 2013
Dealing with REALLY Angry Customers
Customer dissatisfaction occurs for a number of different reasons, and just as varied are the reactions of our customers to said dissatisfaction. Hey, as long as business is run by humans for humans, there will be mistakes made. And sometimes, the mistakes will be yours to own up to.
Lemmie get one thing straight before I begin, though. The strategies and tips that I am writing about have developed over many different jobs with many different customers. I'm not singling anyone out! Anyway, let's get right into it.
The first thing I notice is that everyone approaches the concept of dissatisfaction incorrectly. Both sides of the fence too; both customer and client. Things go wrong. It happens. And in all honesty, a customer knows when they are in a business relationship that is just plain useless. But that doesn't matter right now. What matters is that both sides are currently divided- the customer is unhappy, and it's the fault of the business. When dealing with these situations, try to remember the following points:
1. Some customers will take mistakes personally. They just do. Instead of matching their emotion, get on their side. Don't trash talk the company you work for, but if you or your organization made a legitimate error that led to a customer's dissatisfaction, own up to it! Let the customer know that the whole business is on their side, and you are merely their guide towards compromise. Honesty.
2. Stay calm. You must never scream or insult a customer. Stay even. Keep your tone regular, and constantly remind them that whatever problems they are having can, and will, be solved. Some customers will get nasty, and swear or abuse you. Don't get mad! Simply inform them that if they are going to continue to talk to you in this manner, that you will hang up. And if they continue guess what?
HANG UP. Life's to freakin' short, man.
3. Empathy, not sympathy. In a perfect situation, a business knows whether or not its at fault for something that has caused a customer's displeasure, and that customer is telling the truth. This is not always the case, but let's pretend we live in a perfect world. You are not the customer's slave, and they are not just dollar signs. When you work on coming up with a solution to the customer's complaint, always keep compromise in mind. Make sure the customer knows that you want to work towards a solution that works for everyone, not just the customer. And not just you.
4. Same team! I can't emphasize this enough. You and your customer are on the same team. There is no "us versus them" mentality that applies here.You want them to keep on frequenting your business, and they want to get their issue resolved. Now that you've chosen sides, meet in the middle! There are myriad ways to deal with problems. Don't limit yourself!
5. Sometimes...people suck. It's true. Sometimes, you just come across someone that is just plain nasty, and no matter what you do, they are never happy and always a miserable chore to deal with. These aren't customers. These are bullies. And no matter how much their business is worth to you, you should never put up with outright cruelty. Do not be afraid to divorce from certain customers. Sometimes, it's the best and only choice for both of you.
In summation, just be a good human being to each other. Put yourself in their shoes, and try to understand the situation from their point of view. When you look at an unhappy customer and decide to be on their side, you'll get much better results than approaching such a situation in an accusatory, or defensive manner. People are people the world around, and on the most part, people want to be treated fairly, and with respect. That's it.
Go spread some joy, willya?
Lemmie get one thing straight before I begin, though. The strategies and tips that I am writing about have developed over many different jobs with many different customers. I'm not singling anyone out! Anyway, let's get right into it.
The first thing I notice is that everyone approaches the concept of dissatisfaction incorrectly. Both sides of the fence too; both customer and client. Things go wrong. It happens. And in all honesty, a customer knows when they are in a business relationship that is just plain useless. But that doesn't matter right now. What matters is that both sides are currently divided- the customer is unhappy, and it's the fault of the business. When dealing with these situations, try to remember the following points:
1. Some customers will take mistakes personally. They just do. Instead of matching their emotion, get on their side. Don't trash talk the company you work for, but if you or your organization made a legitimate error that led to a customer's dissatisfaction, own up to it! Let the customer know that the whole business is on their side, and you are merely their guide towards compromise. Honesty.
2. Stay calm. You must never scream or insult a customer. Stay even. Keep your tone regular, and constantly remind them that whatever problems they are having can, and will, be solved. Some customers will get nasty, and swear or abuse you. Don't get mad! Simply inform them that if they are going to continue to talk to you in this manner, that you will hang up. And if they continue guess what?
HANG UP. Life's to freakin' short, man.
3. Empathy, not sympathy. In a perfect situation, a business knows whether or not its at fault for something that has caused a customer's displeasure, and that customer is telling the truth. This is not always the case, but let's pretend we live in a perfect world. You are not the customer's slave, and they are not just dollar signs. When you work on coming up with a solution to the customer's complaint, always keep compromise in mind. Make sure the customer knows that you want to work towards a solution that works for everyone, not just the customer. And not just you.
4. Same team! I can't emphasize this enough. You and your customer are on the same team. There is no "us versus them" mentality that applies here.You want them to keep on frequenting your business, and they want to get their issue resolved. Now that you've chosen sides, meet in the middle! There are myriad ways to deal with problems. Don't limit yourself!
5. Sometimes...people suck. It's true. Sometimes, you just come across someone that is just plain nasty, and no matter what you do, they are never happy and always a miserable chore to deal with. These aren't customers. These are bullies. And no matter how much their business is worth to you, you should never put up with outright cruelty. Do not be afraid to divorce from certain customers. Sometimes, it's the best and only choice for both of you.
In summation, just be a good human being to each other. Put yourself in their shoes, and try to understand the situation from their point of view. When you look at an unhappy customer and decide to be on their side, you'll get much better results than approaching such a situation in an accusatory, or defensive manner. People are people the world around, and on the most part, people want to be treated fairly, and with respect. That's it.
Go spread some joy, willya?
Thursday, October 31, 2013
Vacations can Save your Life
Not hypothetically. In reality.
I am a strong advocate of working hard, and playing hard. Quite often, these two can mix and cause damage. Or great success if the timing is right. Now we all work hard, right? Grinding away, making sure things get done, people get paid, and our business grows well. Long hours, extra tasks, extra stress, it's all in the name of creating a better life and business. No time to rest- the business isn't waiting. It needs to be constantly fed, constantly maintained! Well. I've got news for you.
Not taking a vacation can actually kill you.
Not immediately of course. But it can. The article included above, written by an actual doctor opposed to some random blogger like myself, states that a study comprised of 12 thousand men was conducted over the course of 14 years. It found that "...taking multiple vacations, up to five a year, resulted in a 32% lower chance of death from all causes, compared to the men who didn't take vacations." That's pretty powerful.
In a different view, this blogger (I had to include one) takes a more philosophical approach to a vacation saving your life. His views are simple: we work too much, and we forget that there is more to life than your next work shift. Vacations aren't the thing that's important. It's the break, the ability to unwind, the ability to let your guard down. That's what really matters. You don't have to go anywhere to do whatever you want, to be honest.
And let's not forget about one of the most insidious killers in the United States. Stress. Chronic stress has a LOT of health problems associated with it. I mean, you name it. Heart attack, high blood pressure, stroke. But here's the funny thing.
What I find the most alarming is the contradictory nature of the "more work is better" model. We work hard. Forever. Never taking vacations, always mired in responsibility and stress, and then? We wind up dead for all our trouble. So...work has to cease when you're dead, correct? So how is this model helping anyone? It's not, that's how.
Vacations are not excuses to be lazy. Rather, they are rewards for a lot of hard work that we all do. If we cannot reward ourselves, how will we even know when we get the carrot attached to the stick that we've been following for so long?
I am a strong advocate of working hard, and playing hard. Quite often, these two can mix and cause damage. Or great success if the timing is right. Now we all work hard, right? Grinding away, making sure things get done, people get paid, and our business grows well. Long hours, extra tasks, extra stress, it's all in the name of creating a better life and business. No time to rest- the business isn't waiting. It needs to be constantly fed, constantly maintained! Well. I've got news for you.
Not taking a vacation can actually kill you.
Not immediately of course. But it can. The article included above, written by an actual doctor opposed to some random blogger like myself, states that a study comprised of 12 thousand men was conducted over the course of 14 years. It found that "...taking multiple vacations, up to five a year, resulted in a 32% lower chance of death from all causes, compared to the men who didn't take vacations." That's pretty powerful.
In a different view, this blogger (I had to include one) takes a more philosophical approach to a vacation saving your life. His views are simple: we work too much, and we forget that there is more to life than your next work shift. Vacations aren't the thing that's important. It's the break, the ability to unwind, the ability to let your guard down. That's what really matters. You don't have to go anywhere to do whatever you want, to be honest.
And let's not forget about one of the most insidious killers in the United States. Stress. Chronic stress has a LOT of health problems associated with it. I mean, you name it. Heart attack, high blood pressure, stroke. But here's the funny thing.
What I find the most alarming is the contradictory nature of the "more work is better" model. We work hard. Forever. Never taking vacations, always mired in responsibility and stress, and then? We wind up dead for all our trouble. So...work has to cease when you're dead, correct? So how is this model helping anyone? It's not, that's how.
Vacations are not excuses to be lazy. Rather, they are rewards for a lot of hard work that we all do. If we cannot reward ourselves, how will we even know when we get the carrot attached to the stick that we've been following for so long?
Wednesday, October 9, 2013
Change in Business- Change your Business
Change is good. Overall, anyway. I've noticed that a simple shift of tactics, or a different piece of equipment, or even a new employee, can breathe new life into a business that is stagnating. Here's the thing though- your business is always stagnating if you aren't helping it evolve.
There is no one way to do anything. As life continues and so does business, shades of grey are being added to the spectrum or reality every day. Forgive the metaphorical side note, but it's true! Many businesses that I have worked at before coming to Budget were perpetually stuck. Just stuck in their own ways and habits so deeply, that they were in complete denial when the proof of such errors slapped them in the face.
Business, like anything, can get really boring if nothing is going on. And I don't mean cash transactions, or store activity. What you sell, whether it's a product or a service, is merely a tiny fraction of your total business. The people you employ, the business practices you enforce, the brand of coffee you serve in the break room. It's all part of one entity- it's the most life an intangible concept like "a business" can achieve.
Change what's not broken. Fix what is. Constantly evolve.
Change can be scary, I know. Many people out there are resistant or downright hostile towards the concept of change, but it is merely a base fear triggered by the encounter of something new. Humans fear the unknown, but they are eager to accept changes that make their life better. In that same vein, your employees and yourself are good metrics for new things that you are trying out in business. See how the employees respond. See how you respond. Change is good, but it isn't always the best option.
Don't be afraid to look at your current systems, employees, and equipment with an eye on the future. Is what you are doing working? Don't blame the economy. It could very well be you. And this brings me to my main point. If I can't sell you on change now, I won't ever.
Sometimes, carrying on the same way you have always done can get you in trouble. Especially if you are in a situation where you are trying to do the same old same old to fix a problem that requires a different touch. That fear of change might have saved some businesses here and there. Maybe a change you are unwilling to make is finally accepting help or guidance from others. It's a common fear and a matter of pride that will do nothing but hold you back.
If you are reluctant about changing your business up here and there, start with your own personal life. Do something different, get coffee from a different shop, eat an unusual breakfast, do something different! The more we settle in our ways, the more our business suffers. You work is a reflection of yourself- make sure you recognize your face in the mirror.
There is no one way to do anything. As life continues and so does business, shades of grey are being added to the spectrum or reality every day. Forgive the metaphorical side note, but it's true! Many businesses that I have worked at before coming to Budget were perpetually stuck. Just stuck in their own ways and habits so deeply, that they were in complete denial when the proof of such errors slapped them in the face.
Business, like anything, can get really boring if nothing is going on. And I don't mean cash transactions, or store activity. What you sell, whether it's a product or a service, is merely a tiny fraction of your total business. The people you employ, the business practices you enforce, the brand of coffee you serve in the break room. It's all part of one entity- it's the most life an intangible concept like "a business" can achieve.
Change what's not broken. Fix what is. Constantly evolve.
Change can be scary, I know. Many people out there are resistant or downright hostile towards the concept of change, but it is merely a base fear triggered by the encounter of something new. Humans fear the unknown, but they are eager to accept changes that make their life better. In that same vein, your employees and yourself are good metrics for new things that you are trying out in business. See how the employees respond. See how you respond. Change is good, but it isn't always the best option.
Don't be afraid to look at your current systems, employees, and equipment with an eye on the future. Is what you are doing working? Don't blame the economy. It could very well be you. And this brings me to my main point. If I can't sell you on change now, I won't ever.
Sometimes, carrying on the same way you have always done can get you in trouble. Especially if you are in a situation where you are trying to do the same old same old to fix a problem that requires a different touch. That fear of change might have saved some businesses here and there. Maybe a change you are unwilling to make is finally accepting help or guidance from others. It's a common fear and a matter of pride that will do nothing but hold you back.
If you are reluctant about changing your business up here and there, start with your own personal life. Do something different, get coffee from a different shop, eat an unusual breakfast, do something different! The more we settle in our ways, the more our business suffers. You work is a reflection of yourself- make sure you recognize your face in the mirror.
Wednesday, September 11, 2013
Worry Will Destroy You
Business and life are two things that intertwine and rarely support each other naturally.
Humans worry about everything. The ones that don't worry, typically have no worries or simply don't care. For the rest of us, we have to deal with it. Stress, worry, fear, name it. There are a lot of negative emotions that can be tied to business, especially if you are letting it completely dominate every aspect of your life.
Work and life are also two separate entities. Even though they run closely side by side, it simply doesn't matter. Last time I checked, life happens first, and then you get a job. So why wouldn't we make our job have some kind of meaning in our life? Some importance? Even if you hate your job. Easier said than done I'm sure.
Many of us don't have too many options when it comes to working. Jobs are tricky nowadays, and a lot of companies are much less apt to risk wasting assets on training when applicants don't work out. So this means that some of us may not be working in a completely ideal situation. But this is okay.
How much of your life do you control? None? All? Some? Did you come up with this percentage? You control all of your life, all the time. But. There are many more things in this world than just you. Many outside forces you can't control. So what do you do? Simple.
Relish having no control.
Life occurs outside of our plans. Outside of anything that we may have prepared for, really, and it is up to us as humans, honest hard working humans, to endure. That's what we must do. Endure.
There are plenty of things to worry about. But I'll keep this entry short and sweet. Worry about the big things you have control over. Everything else? I plan on waiting to see what life has in store. Do you?
Humans worry about everything. The ones that don't worry, typically have no worries or simply don't care. For the rest of us, we have to deal with it. Stress, worry, fear, name it. There are a lot of negative emotions that can be tied to business, especially if you are letting it completely dominate every aspect of your life.
Work and life are also two separate entities. Even though they run closely side by side, it simply doesn't matter. Last time I checked, life happens first, and then you get a job. So why wouldn't we make our job have some kind of meaning in our life? Some importance? Even if you hate your job. Easier said than done I'm sure.
Many of us don't have too many options when it comes to working. Jobs are tricky nowadays, and a lot of companies are much less apt to risk wasting assets on training when applicants don't work out. So this means that some of us may not be working in a completely ideal situation. But this is okay.
How much of your life do you control? None? All? Some? Did you come up with this percentage? You control all of your life, all the time. But. There are many more things in this world than just you. Many outside forces you can't control. So what do you do? Simple.
Relish having no control.
Life occurs outside of our plans. Outside of anything that we may have prepared for, really, and it is up to us as humans, honest hard working humans, to endure. That's what we must do. Endure.
There are plenty of things to worry about. But I'll keep this entry short and sweet. Worry about the big things you have control over. Everything else? I plan on waiting to see what life has in store. Do you?
Wednesday, August 28, 2013
Why Haven't we Shortened the Work Week yet?
Hard work is a beautiful thing.
The ability, the willpower, the honesty. Work is something that is 9 times outta 10 unavoidable. So why do we make it out to be such a difficult chore? Sure, work isn't meant to be completely fun (is anything?), but there has got to be better ways as to how to deal with the work week.
I've wrote a couple of articles expressing my disdain about the length of the average work week, vacation time, rests, etc. But one thing I simply cannot understand is why we (for the most part) engage in an extremely strenuous 40+ hours a week? Should we work less? No- we should work smarter. Or both!
Of course, I looked online to see what other people had to say, and I found many arguments for the shorter work week. The individual mentioned in this New York Times article talks about how a shorter work week was implemented at his firm, and in turn? They wound up doing better work! Here, see for yourself:
The ability, the willpower, the honesty. Work is something that is 9 times outta 10 unavoidable. So why do we make it out to be such a difficult chore? Sure, work isn't meant to be completely fun (is anything?), but there has got to be better ways as to how to deal with the work week.
I've wrote a couple of articles expressing my disdain about the length of the average work week, vacation time, rests, etc. But one thing I simply cannot understand is why we (for the most part) engage in an extremely strenuous 40+ hours a week? Should we work less? No- we should work smarter. Or both!
 |
| This is you, isn't it? (source) |
Of course, I looked online to see what other people had to say, and I found many arguments for the shorter work week. The individual mentioned in this New York Times article talks about how a shorter work week was implemented at his firm, and in turn? They wound up doing better work! Here, see for yourself:
"For example, from May through October, we switch to a four-day workweek.
And not 40 hours crammed into four days, but 32 hours comfortably fit
into four days...
but there’s one surprising effect of the changed schedule:
better work gets done in four days than in five...less time to work, you waste less time."
 |
| Remember sleep? Me either. (source) |
Humans work. That's what we do. Most modern culture has adopted insane work schedules because there is stuff to be done, and bills to be paid. But if keeping our noses to the grindstone has become so indicative of human culture, why not adopt a plan to optimize the very thing we let govern our lives?
Like I said, the idea of a shorter work week is catching on domestic and abroad. Gambia, a nation in Africa, tried the idea. However, they still work the 40 hour week. The UK, the Netherlands, all dabbled in the idea- take a look. And like with my previous example, a shorter work week with more rest makes for better work. Look at this quote taken straight from the article:
"...Monday mornings people aren't so groggy - they hit the ground running.
We have really tight deadlines, it's very collaborative, we try to
squeeze as much into our days as possible." (source)
 |
| We all know it's true. (source) |
Unfortunately, not all companies can shortern their work week. And if they do, they must be available for emergencies, but businesses with normal(ish) circumstances and business plans should be able to adopt this method.
I've said it before, and I'll say it again. Humans have to rest. Work is good. Yes. It is rewarding, it builds character, it gets you money, it gives you confidence, the list goes on and on. But we always forget that there is so much more to life than just making the next buck, or working an extra day.
Our time on this planet in finite. Why should we have to spend any more time tired and stressed than we have to?
Wednesday, August 14, 2013
How to be a Better Conversationalist in Business
Conversation is an art that is starting to fall out of style.
In the short amount of time I've spent on this rock, I've come to learn a few fundamental truths. One I've observed is that conversation manners, or more specifically, the lack of, has atrophied. In all the time we spend on e-mail, text, or any number of different outlets for our thoughts and dreams, we've forgotten how to talk to each other.
Doing business is a conversation. It's a dialogue that combines numerous facets to form an entire, hopefully functional, business relationships between two parties. More often than not, I've noticed that much resentment builds from not being heard. Do I mean that everyone needs attention 100% of the time? No. But there is a clear time when being polite is easy, and its this comfortable lull that dulls our ability to formulate sharp, concise sentences to exchange from one another.
Wanna get more out of the people you talk to (business and personal)? Try these steps:
1. Shut the frick up and LISTEN. Do not talk over the person you are having a conversation with. Address them with constant eye contact, breaking only to mind minor things (a cough, an itchy nose, etc). They'll know that you're listening, and they'll be more apt to listen to you. Well, at least they should be.
2. Wait to talk. There are times when interruption is necessary, and sometimes inevitable. But for all other times, if you aren't talking and someone else is, don't wait for the exact second to say your piece. This folds in with tip number one, too: don't prepare what you're gonna say while they're talking- you won't be listening. Formulate an opinion after they are done.
3. Compromise. Conversation is an exchange between two people. Whether heated, jovial, or casual, this cannot be denied. With that fact in mind, don't be so quick to prove your point. Better yet, don't be stubborn either. Be willful. Be mindful. And pick your battles. Compromise is a beautiful thing if you can understand what the other person wants. Once you satisfy their needs in the business exchange, you can satisfy your own company's.
4. Ignoring isn't an Option. When talking with someone whose opinion may not matter, or perhaps they didn't understand something, you perhaps they are getting lost in the conversation between several individuals. Don't ignore. Ignoring people gets you labeled as such, and it's incredibly rude. Am I saying you need to write an essay and submit it before the conversation is over? No. But a little acknowledgement can go a long way.
5. Include Everyone (where applicable). If you are talking to a group of people, don't focus on who you think is the "key" individual. Addressing a group requires you to include the individuals of that group. Let your eyes scan the room. If they are asking a question politely, respond to them personally. If you are spouting out information that is pertinent to everyone you are addressing, then you should be trying to make eye contact with everyone. Conversation is more about consideration than anything else. Don't be a jerk.
Everyone likes a person with good manners and who is considerate and inclusive in their mannerisms and social interactions. Especially in business. It is essential to listen to your client's needs, and then provide a concise, honest solution that you can both benefit from.
Honesty and manners go a long way in this world. Are you ready to follow them?
In the short amount of time I've spent on this rock, I've come to learn a few fundamental truths. One I've observed is that conversation manners, or more specifically, the lack of, has atrophied. In all the time we spend on e-mail, text, or any number of different outlets for our thoughts and dreams, we've forgotten how to talk to each other.
Doing business is a conversation. It's a dialogue that combines numerous facets to form an entire, hopefully functional, business relationships between two parties. More often than not, I've noticed that much resentment builds from not being heard. Do I mean that everyone needs attention 100% of the time? No. But there is a clear time when being polite is easy, and its this comfortable lull that dulls our ability to formulate sharp, concise sentences to exchange from one another.
Wanna get more out of the people you talk to (business and personal)? Try these steps:
1. Shut the frick up and LISTEN. Do not talk over the person you are having a conversation with. Address them with constant eye contact, breaking only to mind minor things (a cough, an itchy nose, etc). They'll know that you're listening, and they'll be more apt to listen to you. Well, at least they should be.
2. Wait to talk. There are times when interruption is necessary, and sometimes inevitable. But for all other times, if you aren't talking and someone else is, don't wait for the exact second to say your piece. This folds in with tip number one, too: don't prepare what you're gonna say while they're talking- you won't be listening. Formulate an opinion after they are done.
3. Compromise. Conversation is an exchange between two people. Whether heated, jovial, or casual, this cannot be denied. With that fact in mind, don't be so quick to prove your point. Better yet, don't be stubborn either. Be willful. Be mindful. And pick your battles. Compromise is a beautiful thing if you can understand what the other person wants. Once you satisfy their needs in the business exchange, you can satisfy your own company's.
4. Ignoring isn't an Option. When talking with someone whose opinion may not matter, or perhaps they didn't understand something, you perhaps they are getting lost in the conversation between several individuals. Don't ignore. Ignoring people gets you labeled as such, and it's incredibly rude. Am I saying you need to write an essay and submit it before the conversation is over? No. But a little acknowledgement can go a long way.
5. Include Everyone (where applicable). If you are talking to a group of people, don't focus on who you think is the "key" individual. Addressing a group requires you to include the individuals of that group. Let your eyes scan the room. If they are asking a question politely, respond to them personally. If you are spouting out information that is pertinent to everyone you are addressing, then you should be trying to make eye contact with everyone. Conversation is more about consideration than anything else. Don't be a jerk.
Everyone likes a person with good manners and who is considerate and inclusive in their mannerisms and social interactions. Especially in business. It is essential to listen to your client's needs, and then provide a concise, honest solution that you can both benefit from.
Honesty and manners go a long way in this world. Are you ready to follow them?
Thursday, July 25, 2013
There is no "Stop"
Business is an ongoing coagulation of success, and struggle. We formulate plans, execute them, record the results, and then base our future decisions on those results. Business is routine. Business is a cycle. It is not for those who give up easily. It is not for those who can't take criticism. It's tough.
But why is that such a discouragement?
Plenty of things in life are difficult. But every day people accomplish tasks, get past obstacles, and find their own path to their unique brand of success or happiness. Maybe happiness is your success. However it is measured, one thing is certain for everyone sooner or later. Anything worth having can only be truly attained and appreciated through hard work. Business is no different, and when things get difficult, people show their true colors in the workplace.
There are people around you that will give up when the going gets tough. They'll throw their hands up and just walk out. They don't care about the task, their responsibilities, or their jobs in general. You'll also get people that will muscle through the hard times, determined to beat the intangible wall that holds them back. And finally, you'll find those who are relentless. Relentless in carrying out their tasks, relentless in their determination. Those are often the people that can stand to be in business for themselves.
The way things are right now weed out anyone who is not willing to survive. Is it right? No. Is it fair? Hell no. But unfortunately, it is the cold and terrible truth. Those who survive in business now are special. They are relentless.
Why do I keep saying relentless? Isn't that a negative adjective? Sure! But just like being cunning, the meaning of the word "relentless" isn't all bad. The tenacity to continue even when nothing matters anymore, when there is nothing to go back to, when all your energy is gone and all you have is time and your own willpower, when all you have. Is something to prove only to yourself. That's what being relentless means in business. Combine this with cunning, and you'll turn yourself into a survivor.
There are times when I want to give up, sure. Work is hard. Especially if you're in business for yourself, so I can understand the need to escape, to just stop caring. Hell, no-one is expecting you to hold out forever. Even when there isn't anyone around to judge you, you are around. When the thought of giving up becomes repulsive, guess what? You've become relentless.
There is no stop in business. Stopping means failure. So if you want to succeed, you must reach within yourself. And I don't mean in a sappy after school special kinda way. No, you must reach inside yourself and bypass your ego, your ideas, you concepts, your notions, and find that one thing that won't let you give up, the irrefutable truth that gives you the power to move past all the negative in your life, driving you towards success. That is what it means to be relentless. When the only thing stopping you from moving forward, is you. When the only person you have to answer to is you. And when you're finally willing not to let yourself down? You're ready to be a business owner.
What are you made of?
But why is that such a discouragement?
Plenty of things in life are difficult. But every day people accomplish tasks, get past obstacles, and find their own path to their unique brand of success or happiness. Maybe happiness is your success. However it is measured, one thing is certain for everyone sooner or later. Anything worth having can only be truly attained and appreciated through hard work. Business is no different, and when things get difficult, people show their true colors in the workplace.
There are people around you that will give up when the going gets tough. They'll throw their hands up and just walk out. They don't care about the task, their responsibilities, or their jobs in general. You'll also get people that will muscle through the hard times, determined to beat the intangible wall that holds them back. And finally, you'll find those who are relentless. Relentless in carrying out their tasks, relentless in their determination. Those are often the people that can stand to be in business for themselves.
The way things are right now weed out anyone who is not willing to survive. Is it right? No. Is it fair? Hell no. But unfortunately, it is the cold and terrible truth. Those who survive in business now are special. They are relentless.
Why do I keep saying relentless? Isn't that a negative adjective? Sure! But just like being cunning, the meaning of the word "relentless" isn't all bad. The tenacity to continue even when nothing matters anymore, when there is nothing to go back to, when all your energy is gone and all you have is time and your own willpower, when all you have. Is something to prove only to yourself. That's what being relentless means in business. Combine this with cunning, and you'll turn yourself into a survivor.
There are times when I want to give up, sure. Work is hard. Especially if you're in business for yourself, so I can understand the need to escape, to just stop caring. Hell, no-one is expecting you to hold out forever. Even when there isn't anyone around to judge you, you are around. When the thought of giving up becomes repulsive, guess what? You've become relentless.
There is no stop in business. Stopping means failure. So if you want to succeed, you must reach within yourself. And I don't mean in a sappy after school special kinda way. No, you must reach inside yourself and bypass your ego, your ideas, you concepts, your notions, and find that one thing that won't let you give up, the irrefutable truth that gives you the power to move past all the negative in your life, driving you towards success. That is what it means to be relentless. When the only thing stopping you from moving forward, is you. When the only person you have to answer to is you. And when you're finally willing not to let yourself down? You're ready to be a business owner.
What are you made of?
Monday, July 15, 2013
Positvity in Business
Negative thoughts and outlooks are poisonous.
Many people like to hide under the guise of "being realistic." Sometimes, a situation is hopelessly screwed, true. But even in the worse calamities, one must find silver linings to keep pushing through. Determination, perseverance, and positivity. Three essential qualities that are indicative of a healthy mind to do good business.
Being realistic isn't always grim, like most people say. Especially in business. It is rare when you can't go back and mend the broken parts of your occupation, whether you're an owner, or an employee. There are many stark realities in this world, harsh truths, and difficult trials. But what's important is that we push through the bad stuff and focus on the good- where your business is headed, and how successful it will be.
Depression, anger, anxiety, and a whole host of other unpleasant feelings can cloud even the clearest mind. An owner that is may have surgical execution of goals and profit lines can crumble in the face of a big gamble, or failure. Failure isn't something to stay upset about. No-one likes to fail. But it's how we see failure that drags us down.
I've worked in many hostile situations at various jobs. Fortunately, the one I am currently doing is an exception to this type of experience, but I digress. I have worked many different jobs in my short span of life on this rock, and I can tell you, the negative, bitter people drag everyone down to their level so they can all share in the misery. And lemmie tell ya. If you are easily influenced by the moods of others like I am, all of a sudden you can find yourself bitchin' and moanin' with the worst of em'. Like I did.
Business is tough. Whether your raking in billions, or just clearing your first million in annual sales, business is a grueling, draining experience. But. It doesn't have to be. Work is hard. It's supposed to be hard- I mean come on. It wouldn't be called work if it was easy. But things don't have to be easy to be positive.
If you plan on having any success in your life, taciturn business practices and a grumpy personality will sink you. No matter what happens, no matter how bad things get, you must always stay positive in the end. If you start taking business too seriously, it will consume you alive, and leave behind nothing.
Stay happy. Stay positive. Make money.
Now go be awesome.
Many people like to hide under the guise of "being realistic." Sometimes, a situation is hopelessly screwed, true. But even in the worse calamities, one must find silver linings to keep pushing through. Determination, perseverance, and positivity. Three essential qualities that are indicative of a healthy mind to do good business.
Being realistic isn't always grim, like most people say. Especially in business. It is rare when you can't go back and mend the broken parts of your occupation, whether you're an owner, or an employee. There are many stark realities in this world, harsh truths, and difficult trials. But what's important is that we push through the bad stuff and focus on the good- where your business is headed, and how successful it will be.
Depression, anger, anxiety, and a whole host of other unpleasant feelings can cloud even the clearest mind. An owner that is may have surgical execution of goals and profit lines can crumble in the face of a big gamble, or failure. Failure isn't something to stay upset about. No-one likes to fail. But it's how we see failure that drags us down.
I've worked in many hostile situations at various jobs. Fortunately, the one I am currently doing is an exception to this type of experience, but I digress. I have worked many different jobs in my short span of life on this rock, and I can tell you, the negative, bitter people drag everyone down to their level so they can all share in the misery. And lemmie tell ya. If you are easily influenced by the moods of others like I am, all of a sudden you can find yourself bitchin' and moanin' with the worst of em'. Like I did.
Business is tough. Whether your raking in billions, or just clearing your first million in annual sales, business is a grueling, draining experience. But. It doesn't have to be. Work is hard. It's supposed to be hard- I mean come on. It wouldn't be called work if it was easy. But things don't have to be easy to be positive.
If you plan on having any success in your life, taciturn business practices and a grumpy personality will sink you. No matter what happens, no matter how bad things get, you must always stay positive in the end. If you start taking business too seriously, it will consume you alive, and leave behind nothing.
Stay happy. Stay positive. Make money.
Now go be awesome.
Wednesday, May 15, 2013
Being the Ultimate Critical Thinker in Business
Think outside the box is one of the most overused, and underrated phrases in the English language.
When you really come down to it, how does one suddenly...think differently? That's what "think outside the box" really means. Go against the grain, and find something unique in a totally different train of thought. Huh. Easier said than done, I'm afraid. But I don't think that the "box" is something that is shared between humanity. It's context sensitive, and I fear that's where people lose their way.
In business, being intelligent is no longer enough. Being vigilant, no longer enough. Opportunistic, no. Nowadays, if a business owner isn't cunning his or her establishment is in a world of hurt. Intelligence is easy enough to come by. But it must be combined with guile, resourcefulness, and sheer hunger to make it worth while.
There are whole websites devoted to improving intelligence and problem solving skills. And by all means, most are legitimate and genuinely want to help people all around the world better themselves. But sadly, these principles cannot be applied to problems in business without some tweaking.
One website I found seemed to really help because they kept their advice more as open guidelines, allowing for the reader to extrapolate and think. But there was one element missing here. This website even lists an entire process that can help business owners solve problems, but once again, it was lacking a single element.
Cunning.
Look at the definition. It has negative connotations associated with it, such as "deception." I've also heard treachery associated with the word, but if you click the link above and take a look at the second part of the definition, it says, "Executed with or exhibiting ingenuity." A-ha! That's what I'm talkin' about.
One must be cunning in business. By no means should you deceive or rob your customers or competitors, but you must be able to outwit competition, know how to handle and please each individual customer, and use all your resourcefulness and determination to succeed. Some of you may believe that the only way to succeed in business is to be deceptive, and to be a backstabber. Ruthless. Greedy. No.
That's where being cunning gets its bad rap. Ingenuity is the great equalizer among all creatures. One moment of inspiration can spark years of success- do you have any idea the kind of things you can accomplish if you set a lofty goal, and then use the power of your mind to reach it? And I'm not talking about the stupid "BELIEVE IN YOURSELF" stuff. I'm talking about using your brain to its fullest.
Don't expect a guide from me. Or a bulleted list with tips. This is something you must do on your own. There will be many times in business where all you have is an empty bank account, and your brain. When the chips are down, no website or resource center will have the know-how to pull you outta the sewer. Only you can do that. So if you have to rely on yourself that much, you better make damn sure you're the kinda person you'd trust.
Don't be smart. Be cunning.
When you really come down to it, how does one suddenly...think differently? That's what "think outside the box" really means. Go against the grain, and find something unique in a totally different train of thought. Huh. Easier said than done, I'm afraid. But I don't think that the "box" is something that is shared between humanity. It's context sensitive, and I fear that's where people lose their way.
In business, being intelligent is no longer enough. Being vigilant, no longer enough. Opportunistic, no. Nowadays, if a business owner isn't cunning his or her establishment is in a world of hurt. Intelligence is easy enough to come by. But it must be combined with guile, resourcefulness, and sheer hunger to make it worth while.
There are whole websites devoted to improving intelligence and problem solving skills. And by all means, most are legitimate and genuinely want to help people all around the world better themselves. But sadly, these principles cannot be applied to problems in business without some tweaking.
One website I found seemed to really help because they kept their advice more as open guidelines, allowing for the reader to extrapolate and think. But there was one element missing here. This website even lists an entire process that can help business owners solve problems, but once again, it was lacking a single element.
Cunning.
Look at the definition. It has negative connotations associated with it, such as "deception." I've also heard treachery associated with the word, but if you click the link above and take a look at the second part of the definition, it says, "Executed with or exhibiting ingenuity." A-ha! That's what I'm talkin' about.
One must be cunning in business. By no means should you deceive or rob your customers or competitors, but you must be able to outwit competition, know how to handle and please each individual customer, and use all your resourcefulness and determination to succeed. Some of you may believe that the only way to succeed in business is to be deceptive, and to be a backstabber. Ruthless. Greedy. No.
That's where being cunning gets its bad rap. Ingenuity is the great equalizer among all creatures. One moment of inspiration can spark years of success- do you have any idea the kind of things you can accomplish if you set a lofty goal, and then use the power of your mind to reach it? And I'm not talking about the stupid "BELIEVE IN YOURSELF" stuff. I'm talking about using your brain to its fullest.
Don't expect a guide from me. Or a bulleted list with tips. This is something you must do on your own. There will be many times in business where all you have is an empty bank account, and your brain. When the chips are down, no website or resource center will have the know-how to pull you outta the sewer. Only you can do that. So if you have to rely on yourself that much, you better make damn sure you're the kinda person you'd trust.
Don't be smart. Be cunning.
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