No matter how good you are, no matter how hard you try, you just can't please everyone. And sometimes, it is directly your fault that you haven't pleased someone. This goes true in life, and in business. Hence the title of this entry, "Taking Crap".
Customers that complain are very important to a business. They let you know what you're doing wrong, what needs to be improved on, what you need to do to be a better company as a whole. I'm glad that we get customers that complain at Budget. We're not perfect, nor will we ever be.
But we all run into individuals in our lives, whether personal or professional, that simply cannot be satisfied. No matter what you do, there is always a problem, there is always something they want done over, there is always a discount they want applied. These types of people (perhaps you are one for shame, shame) can often sour the positive mood of a company, and wreck morale.
This shouldn't happen.
No matter what criticisms you receive in your life, take them with grace, and dignity. Stand up for yourself when applicable, and accept/admit when you are wrong. It gets hard to listen to customers complain sometimes not because it annoys me. It's just that...I feel like I failed them, and I want to try and make things right. As for the other type, I simply deal with them the best I can, and then disconnect from the feelings that the situation has inflicted upon me.
Being in business means you must being accepting of criticism, and capable to take abuse. A thick skin combined with a good attitude and acute intelligence will prevent you from being hurt, and allow you to improve and grow your business.
Any war stories you'd like share?
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